Membership Coordinator

At National Pharmacies, we believe our people are our biggest asset. We are committed to fostering a values-driven culture, that supports our team members to fulfil our purpose of Caring for People, Enabling Health and Inspiring Wellness in the communities in which we serve.

**About The Role**

We are seeking an experiencedMembership Coordinatorto join our team. In this role, you will be responsible for delivering exceptional service to members and customers. You will act as the voice of our members and customers within the organisation, ensuring service levels are being met across all customer touch points.

**In This role, You Will Be Accountable For**:

- Member and Customer Experience
- Deliver exceptional and professional service to members and internal/external customers by identifying, responding to, and satisfying their needs.
- Maintain a sound understanding of membership business rules, FSMA membership constitution, Privacy regulations and corporations act.
- Maintain member essential communications.
- Membership Maintenance
- Develop and maintain membership material and tools for frontline employees
- Proactive approach to maintaining data integrity and improving standards for superior member and customer experience.
- Planning, Reporting and Budgeting
- Regular tracking and reporting on member and customer enquiries and trends as well as actioning any ad hoc requests as required
- Develop and regularly review membership policies and procedures, including maintaining accurate information across internal communications tools.
- Stakeholder Engagement
- Develop and maintain positive and professional relationships with internal and external stakeholders and service suppliers.
- Actively provide input to key business units and frontline teams to ensure quality outcomes for members and customers

**About You**

You will have well developed communication and interpersonal skills, be thoughtful and organised in your approach, and have the ability to make every customer interaction a positive one.

**Your Experience, Skills & Attributes**
- 3+ years of experience in a similar customer experience role
- Proven problem-solving and analytical skills
- Demonstrated a customer focused outlook with strong communication and interpersonal skills
- Ability to effectively handle confidential/sensitive information, issues, or situations.
- Experience in a membership organisation
- Demonstrated ability to create and manage relationships
- Proven experience working in an agile and evolving environment

**The Benefits**
- Central CBD office location, with flexible working environment
- Employee discount card & membership
- Access to our Employee Assistance Program
- Recognition program and Annual Awards Celebration
- Free flu vaccinations & health checks
- Social Club
- Opportunity to be involved in the iconic National Pharmacies Christmas Pageant

**About us**

Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people. Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products. We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.

**If you want to make a difference in a purpose-driven organisation committed to its members and customers, then we want to hear from you