Home Care Case Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

**The Opportunity**

Aveo Care at Home is an approved provider of Commonwealth funded Home Care Packages (HCP) to residents throughout our retirement living communities across Australia. Our goal is to deliver tailored care and support that helps people remain independent in their own home for as long as possible. As a Case Manager, you will be responsible for providing support and guidance to access government-funded services and managing home care packages. You will work closely with residents to develop personalised care plans, coordinate services, and ensure compliance with quality standards. This is a rewarding opportunity that will enable you to actively achieve quality of life for residents while working within a supportive and experienced team.

This is a **permanent full-time position working Monday-Friday** and servicing three Aveo communities in Buderim, Palmview and Peregian Springs.

**You will**:

- Meet with prospective Aveo residents and their families to understand and assess their needs
- Provide tailored information on care needs, services and funding options available
- Establish comprehensive home care plans aligned to resident care needs, ensuring supports are in place as required
- Prepare and maintain records, documents and reports as required
- Deliver excellent customer service to residents, families, staff, management, visitors and external health professionals
- Monitor the effectiveness of service provision by ensuring consumers receive the care and support services they require to meet identified needs, goals and preference
- Liaise effectively with external service providers who provide care within the community
- Promote Aveo Care at Home services by attending community events, assisting with the transfer of home care packages and provide support throughout the My Aged Care journey

**What you will bring**:

- Solid understanding of Home Care Packages or similar commonwealth funding package models
- Prior experience in case management and exposure to My Aged Care
- Excellent people management, technology and communication skills
- Self-motivated individual with a practical and professional approach to case management
- Current Drivers License, Police Check, First Aid & CPR and COVID Vaccinations up to date (required)

**What we offer**:

- Permanent full-time position working Monday-Friday, zero weekends
- Earn up to 12 weeks of paid parental leave
- Ability to purchase up to 4 weeks of additional annual leave
- 2 additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Opportunities for further career progression
- Be part of a friendly and supportive team in a caring retirement living community
- Opportunity to take part in Aveo Learning & Development courses to develop your professional skills
- Be part of an organisation focused on innovation and support

**Who we are**

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 12,000 residents across 90+ diverse communities nationwide. We're a dedicated group of over 1900 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

**What's next?**
- Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are._

**Salary**: $90,000.00 per year

**Benefits**:

- Extended annual leave
- Parental leave

Schedule:

- Monday to Friday

Application Question(s):

- Do you have a criminal charge, conviction or finding of guilt against you for an offense against any law? Have you ever been involved in any other criminal, civil or police action (pending or completed)? If yes, please give further information below.
- Are you willing to undertake a pre-employment medical assessment as part of th