Help Desk Officer

3 days ago

Brisbane, Australia BMD Group Full time

Job No: 495949

Work type:Full Time

Location:Brisbane

Categories:Information Technology

Advertised:17 Jul 2025 E. Australia Standard Time

Applications close:15 Aug 2025 E. Australia Standard Time

**About BMD**:
BMD is Australia’s leading integrated engineering, construction and urban development business. As the largest privately owned civil contractor in Australia, BMD is at the forefront of excellence, with a growing international footprint extending to the Philippines and the United Kingdom.

Driven by a purpose of powering futures and creating enduring legacies, we deliver complex infrastructure solutions that connect and transform communities. For over 45 years, our diverse portfolio of projects and roles provides exceptional opportunities for our people to grow and make a lasting impact. As part of our team, you’ll help deliver challenging projects, supported by leadership within an inclusive people-first culture.

**Benefits**

We offer a rewarding long-term career, opportunities to develop, and a culture that values your contribution. BMD recognises that we are strengthened by diversity, and we embrace differences as an equal opportunity employer, providing a flexible and inclusive workplace that rewards excellence and promotes a healthy work-life balance. We offer unique benefits which includes specialised learning and development programs, a leading health and wellbeing program, paid parental leave for primary and secondary carers and flexible work, novated leasing and discounts with hundreds of retailers.

**Who we’re looking for**:
We are looking for a help desk professional to join our IT team, based in our Port of Brisbane Office. In this role, you will use your excellent communication skills to work collaboratively with people at all levels across the BMD Group nationally. You will support the operational requirements of the business, using your attention to detail to deliver timely information technology assistance to a high quality standard.

**You will be directly responsible for**:

- Set work priorities to ensure staff needs are met
- Answering and recording of Level 1 calls
- Running up new user computers, printers and phones
- Assist the IT team with other duties as required

**To be successful in this role, you will need**
- 2 years + experience working in an IT help desk/end user support role (preferable)
- Ability to connect with internal stakeholders across the business
- Detail orientated, with an understanding of key business IT requirements and expectations
- Personal transport is required

**Diversity and inclusion**

We recognise that we are strengthened by diversity, and we embrace differences as an equal opportunity employer providing a flexible and inclusive workplace.

**So, join our team, be yourself and help us power futures and create legacies.

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