Control Room Operator 1

At Certis, our people are the drivers of our success. We create environments that empower our teams to innovate and succeed throughout their career. We are always on the lookout for talent that not only embodies but is committed to upholding our 7 values -safety, integrity, customer focus, teamwork, courage, care and professionalism.

Much like Australia itself, Certis is a unique blend of people, cultures and expertise that make us who we are today. We inspire businesses to unlock safer, smarter and better ways of safeguarding their assets, people and customers.

Certis integrated security solutions are backed by advanced technology and operated by our highly skilled staff across corporate, aviation, front-line services and concierge support, ensuring our business is sustainable and future-proof.

Position Purpose
The principal objective of the Control Room Operator is to use the CCTV system to efficiently manage incidents and anticipate threats by utilising both live and recorded camera footage.Key Responsibilities
- Complete all computerised logs and incident reports, ensuring that all relevant information isrelayed to the appropriate persons
- Conduct regular preset and manual patrols of the monitored area
- Identify and prevent illegal and/or inappropriate behaviour, which has thepotential to alarm or heighten the risk to members of the general public
- Promptly report all possible unlawful and anti-social matters to Queensland Police
- Police - Promptly report all possible unlawful and anti-social matters to Queensland Police
- To assist council and Police with the management of emergency situations asrequired
- To control access to site
- To monitor council and security two-way radiosQualification
- Current Security Licence + Monitoring Subclass
- Certificate II Security Operations
- Gallagher Systems Administrator Certification (desirable)
- Microsoft Office training (desirable) Skills
- Exceptional customer service skills
- Superior communication skills both written and verbal
- Basic computer literacy skills Experience
- Previous CCTV monitoring experience will be highly regarded
- Ability and experience writing detailed incident reports
- Experience using access control systems (Gallagher will be highly regarded/advantageous)
- Experience using CCTV software (Genetec will be highly regarded/advantageous)
- Experience working in corporate environment
- Experience working in a team environmentBenefits & Culture
- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees Diversity Statement

Certis Security Australia Master License
NSW - Master Licences
- 40 06 74 602 (SNP)
- 40 51 49 073 (CSA)

ACT Master Licences
- 175 01 220 (SNP)
- 175 017 42 (CSA)

Security Firm Licences
- QLD 413 15 (SNP)
- NT 345 (SNP)
- QLD 315 82 54 (CSA)

Security Agents Licences
- WA SA48 240 (SNP)
- WA SA58 716 (CSA- WA)
- SA ISL 178 143 (SNP)
- SA ISL 235 794 (CSA)
- TAS 3020 (SNP)

Private Security Business Licences
- VIC 652 - 374 - 32S (SNP)
- VIC 689b - 218 - 50S (CSA- VIC)

The principal objective of the Control Room Operator is to use the CCTV system to efficiently manage incidents and anticipate threats by utilising both live and recorded camera footage.

Benefits & Culture
- Friendly and inclusive environment
- Growth and development are supported and promoted
- A discount program where employees, and their family members, can save at over 400 retailers Australia wide
- A well-being program that provides advice about mental, physical, and financial well-being
- An Employee Assistance Program (EAP) that is available to employees and their families
- Cultural diversity is valued and supported
- Emphasis on learning and development, where a state-of-the-art LMS is available to all employees