Customer Support Representative

1 week ago

Welshpool, Australia Komatsu Full time

**The Opportunity**:
An exciting opportunity has arisen for a Customer Support Representative/ Spare Parts Interpreter to join our Customer Support Centre based in Welshpool on a** 10 - 12 month fixed term **basis. This role provides high - support to internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other duties include:

- Delivery of high-quality parts interpretation in a timely and professional manner through analysing parts books & other systems to supply correct parts
- Provide customers with accurate estimates of lead time & cost utilizing the Komatsu inventory and parts pricing systems
- Promote the company and its products positively, promoting and following quality assurance processes, identifying and reporting any problems and suggesting remedies
- Maximise sales through proactively engaging with customers and providing solutions
- Provide exceptional customer service resulting in a positive customer experience

**Roster**: Mon-Fri, 9-5, occasional weekend coverage

**Location**: Welshpool

**Komatsu can provide you with the following**:

- Paid Parental Leave: 12 weeks of paid primary carer parental leave
- Technology: Discounts on Apple, Dell, Lenovo, and Microsoft products
- Financial: Komatsu Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role, Income Protection options available
- Career: recognition and awards, Komatsu is a recognised training organisation (RTO) providing an opportunity to complete recognised Cert III courses
- Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks
- Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Hirepool, and Orix
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus

**Your Knowledge, Skills, and Abilities**:

- Ability to work in a fast-paced environment
- Ability to work within a 24/7 roster with varying start, finishing times, weekend and Public Holiday coverage as required (day shift only)
- Ability to demonstrate exceptional customer service skills and build strong working relationships
- Intermediate to advanced computer skills with Microsoft suite; Microsoft AX experience will be highly regarded
- Knowledge of mechanical equipment and mechanical aptitude desirable however not essential
- Current drivers’ licence is essential and forklift licence is advantageous
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._

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