Euc

4 days ago

Sydney, Australia Delivery Centric Technologies Full time

**Job name: EUC**

**Job description**
- Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
- Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune
- Active Directory skills and experience
- Management of Canon printers via Uniflow solution and troubleshooting printer issues
- HP Monitor Display connectivity issues with laptop
- Driver issues in laptop and monitor
- Projector, Video conference skills and issues
- Incidents, service requests and change management using Service now
- Knowledge on Service Now ITSM Platform
- Timely and professional follow up on all calls, Quick identification and control of high priority issues
- Troubleshooting MS Office 2016 and Office 365 issues
- Troubleshooting outlook issue
- Managing hardware and software CMDB
- Coordinating with vendors to troubleshoot issues
- Providing on call and on-site support
- Troubleshooting Network, VPN related issues
- Manage user accounts, assembling desks for new users and depart users. Performing desk moves as per requirement
- Providing support to VIP users
- Experience in diagnosing and supporting AV systems like Windows defender and McAfee
- Excellent troubleshooting, multitasking, problem solving and time management skills
- Experience on Asus, Microsoft Surface, Lenovo, HP and MAC laptops
- Re-imaging the laptops
- Working on Windows 10, 8 and 7 machines and troubleshooting the issues
- Providing support for OneDrive, SharePoint, Microsoft Teams
- Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
- Providing remote support through Phone and other tools like (RDP, remote viewer, Microsoft Teams and Skype for Business)
- Troubleshooting Network issues (LAN, Wi-Fi issues)
- Monitoring security patch updates
- Good Hands-on knowledge on Compliance and security pertaining to patching windows
- **About us**:_
- **Delivery Centric**_, a dynamic technology company that is transforming the delivery of cloud implementations and _**Cyber security.**_ We are _**headquartered in Australia**_ with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure. _**Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.**_

Schedule:

- 8 hour shift

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