Operations Associate

**Who is Plenti?**

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

**What will you be doing?**

As an Operations Associate, you will play an essential role in optimising processes within Operations and Sales, continuously driving end-to-end improvements to deliver better and more efficient experiences that scale alongside our growth. This role requires effective communication and collaboration with the broader business to identify opportunities, prioritise work and drive successful implementation.

Other responsibilities include:

- Identifying and delivering improvements to existing processes across our business, delivering better (and more efficient) customer and partner experiences
- Designing and implementing new processes across the customer lifecycle that will scale alongside our rapid growth
- Facilitating requirement workshops with key stakeholders to gain and detail the requirements; recommending direction to the business based on the cost/benefits trade-offs
- When required, taking responsibility for rapidly resolving operational issues and incidents
- Working closely with our product and engineering teams to improve automation across our business, ensuring operational team processes are factored into new product development

We offer flexible work options and upon successful completion of probation, the ability to work from home two days a week.

**What skills & experience do you need?**
- 3+ years work experience across operations, business analyst or product-related role, in a high-performance and data-driven work culture
- Outstanding quantitative and analytical skills, coupled with sound judgement
- An understanding of basic relational database concepts, including data types, key constraints, and cardinality
- Ability to translate between business needs and actionable requirements/conditional statements
- Experience working autonomously while managing multiple projects
- Creative problem-solving skills and a strong understanding of (and opinions about) what makes a great customer experience
- Excellent interpersonal and communication skills; ability to build rapport
- Ideally, experience with process mapping and process documentation
- Ideally, strong technical skills and acumen, and experience with CRM platforms, reporting environments and low code/no code tools e.g. Zoho CRM, Salesforce, Hubspot, Zapier, Mulesoft, Workato, Amazon Connect, Genesys, Twilio, Databricks etc

**What's life like at Plenti?**

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know any reasonable adjustments you may need during the interview process so we can accommodate you.