Customer & Operations Centre Officer

3 days ago

Rockdale, Australia Service Stream Full time

Primary Location

Rockdale
Job Description Summary

Exciting opportunity for a Customer & Operations Center Officer to join our company, working on a major roads joint venture
About the Role

ConnectSydney will be delivering the Sydney Road Assets Performance Contract for the Harbour Zone in metropolitan Sydney. We are looking for talented, motivated and driven individuals to join the team who will be committed to delivering innovative, customer-focused and sustainable outcomes whilst also establishing a positive legacy for our customers and community.

We have an exciting opportunity for a Customer and Operations Centre Officer to join our business. The Customer and Operations Centre Officer will assist in the management of customer service and experience to minimise network disruptions with safety at the forefront of all day-to-day activities. The Officer will also assist with incident response, communications, and project works.

Key responsibilities
- Provide a professional level of customer service to the client in regard to the daily operations and incident management.
- Provide a professional level of service to customers and investigation and action work to resolve customer complaints.
- Consider customer experience and minimise network disruptions in carrying out your work.
- Safely and efficiently deliver work while minimising disruption on the network including responding to incidents and corrective maintenance.
- Report and document all incidents, accidents, complaints and equipment failure.
- Assist the Senior Officers to ensure that the executions of operational activities are in compliance with procedures.
- Identify assets which require corrective maintenance and initiate process in accordance with the operating guidelines.
- Perform duties of a Customer and Operations officer in the 24-hour 7 day week operation of the control room when on roster.
- Actively participate in the response to unplanned incidents.
- Proactively manage lane availability compliance.

About you
- Relevant experience in working a control room for a transport network is desired, however not essential
- Experience in emergency and incident coordination is desirable
- Experience in customer service is essential
- Current Drivers Licence
- Microsoft Office suite knowledge (Word, Excel, PowerPoint, Outlook)
- Good written and verbal communication skills
- Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and_
- communities. We_
- are committed to cultivate an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive _
- environment. Service_
- Stream encourages and welcomes the opportunity for applicants to share their lived experiences._
Department

Field Services

How to Apply

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