Corporate Concierge

**Who Are We?**

Victory Offices is the provider of unique premium workspaces, business lounges, meeting rooms and events spaces for our clients. We are industry leaders who continue to set the benchmark in flexible and sustainable workspace solutions as we build an experience, create value, and support our clients’ businesses as they grow.

**Diversity Statement**

At Victory, we refer to ourselves as Team Members, not employees. We have a sense of belonging, and the space to show our authenticity. We challenge ourselves, learn every day, and we dare to leave our comfort zones. Each of us contributes and makes an impact in our overall success. We our empowered by our differences, our varied experiences, and our shared commitment for ‘Exceeding the Benchmark’, always.

**Sustainability**

We function in an environmentally friendly manner, in accordance with Green office policies and procedures, including collaboration through electronic tools, paper-less procedures, operating in buildings with strong NABERS ratings, and utilising efficient infrastructure.

**Social Impact**

We are proud supporters of the National Breast Cancer Foundation (NBCF). We have donated over $150,000 to NBCF as a part of our ongoing monthly donations. We also offer 5 days of paid volunteering leave to every team member, so they can add value to their local communities.

**This Role Will Appeal To Those Who Have**
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- RSA License (required)
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills - verbal and written
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- Knowledge of Microsoft Office packages - especially Word, Excel and PowerPoint
- Availability to work 8:30am-5:30pm from Monday to Friday

**What’s In It For YOU?**
- Flexible and modern workspace
- Sponsorship of your post-graduation and other studies
- Health and Wellness Program with lots of discounts
- 5 days’ paid Volunteering leave per year
- Flexible Work Arrangement Program
- Annual staff conference and Christmas party
- Launch parties and networking events
- A very special Milestone Reward on your 5-year anniversary
- Birthday cakes (or even burgers if you like) every year
- Unlimited tea and coffee

**What Can You Offer In Return?**
- Welcome customers upon entrance
- Cultivate relationships for long term and repeat bookings
- Act as the point of reference for clients who need assistance or information
- Understand customer’s needs and provide them with personalised solutions
- Answer the phone, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
- Conduct tours of prospective clients or liaise with colleagues at other locations to conduct tours when required
- Play a key role in introducing clients to one another
- Assist in other ad hoc administration and reporting duties
- Report site maintenance issues and facilitate their resolution
- Ensure 6 Star Service standards are exceeded, always

If you feel that this challenge and opportunity is right for you then APPLY TODAY

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Gym membership
- Health insurance
- Paid volunteer leave
- Professional development assistance

Schedule:

- 8 hour shift

COVID-19 considerations:
We adhere to all COVID-related regulations.

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your notice period?
- Have you received 2 doses of COVID 19 Vaccine?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)