Customer Relationship Specialist

2 days ago

Brisbane, Australia Bank of Queensland Full time

**About the Role** As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ’s products and services. Further, you will relish the opportunity to proactively identify opportunities and manage a pipeline of new and existing customers through their financial journey with BOQ. Day to day your key responsibilities will consist of: - Account opening/closing - Customer interviews and being a part of their full review process - Coaching and development of junior colleagues - Outbound calling to maintain and build customer relationships - Floor walking, business development and initiating quality conversations with customers - Strong focus on compliance **About you** As an experienced Customer Relationship Specialist you will be a passionate, high performing operator who consistently delivers an outstanding customer experience, by demonstrating: - Excellent customer service experience, preferably from the banking industry - Exposure to consumer lending would be advantageous - The drive to build long lasting relationships and positive customer experiences - Contributor to a collaborative team environment - Willingness to go above and beyond for your customers and colleagues - Driven to take a personalised approach with every customer interaction - "Can do" approach to all aspects of your role - Ability to learn and confidently use a number of technical financial systems - Excellent written and verbal communication skills and strong attention to detail **About Us** BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community. We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced **Our Benefits** - Discounted financial products - Salary sacrificing options - Paid parental leave with no minimum - Paid volunteer days - Purchase annual leave - BUPA Corporate Plan - Employee Assistance Program (EAP) - A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV - 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career. - BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index. **How to Apply** The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply. If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks. Job Reference: BOQ01973

  • Customer Relationship Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Bank of Queensland Full time $90,000 - $120,000 per year

    About the Role Join Our Team as a Customer Relationship Specialist – HamiltonAs a Customer Relationship Specialist, you'll be the welcoming face of BOQ in our Hamilton branch.In this role, you'll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers financial needs.You'll...

  • Customer Relationship Specialist

    2 days ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team? If you’re ready to jump in with both feet, then we want to hear from you! The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs,...

  • Customer Relationship Specialist

    4 days ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** The purpose of this position is to work closely with the Branch Manager to identify leads in the Branch and increase the value of the branch customer base through in-branch sales and referrals. In addition the role is responsible for delivering superior customer service whilst achieving sales targets and extending customer relationships...

  • Customer Relationship Specialist

    1 week ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** **Join Our Team as a Customer Relationship Specialist - Brisbane CBD**: As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Brisbane CBD branch. In this role, you’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers...

  • Customer Relationship Specialist

    2 days ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** Do you have a passion for customer service and want to work with a driven, supportive and fun team? If you’re ready to jump in with both feet, then we want to hear from you! The purpose of this position is to provide outstanding customer service, by identifying and supporting customers to explore their current and future financial needs,...

  • Relationship Associate

    2 weeks ago

    Brisbane, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time, Secondment **Location**: QLD- Brisbane North & Sunshine Coast - **Showcase your passion for regional & agribusiness customers**: - **Join a passionate, high performing team**: - **6 month fixed-term opportunity based in based in Brisbane City** **About the role** The Regional & Agribusiness team is seeking an...

  • Relationship and Development Specialist

    7 days ago

    Brisbane, Queensland, Australia Medical Indemnity Protection Society Ltd Full time $80,000 - $120,000 per year

    About the CompanyMIPS is a not-for-profit Medical Defence Organisation (MDO) that provides indemnity insurance and other benefits to over a quarter of Australia's doctors as well as dentists and other healthcare practitioners. Our ambition is to be an industry leader recognised for protecting healthcare professionals whilst they are caring for others. We...

  • Relationship Manager

    1 week ago

    Brisbane, Australia Westpac Full time

    Manage a specialist Healthcare portfolio in Commercial Banking - Based in Brisbane, flexible working opportunities - Full time, permanent position **How will I help?** Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we’re committed to offering deep industry expertise to...

  • Customer Support Specialist

    3 hours ago

    Brisbane, Queensland, Australia Bold Living Full time $60,000 - $80,000 per year

    Company DescriptionBold Living is a family-owned and operated residential construction company building beautiful homes, bringing our customer's dreams to life. We pride ourselves on delivering a transparent and upfront building experience to all our valued customers.Are you ready to embark on an exciting journey with us? We're looking for a...

  • Customer Relationships Manager

    1 week ago

    Brisbane, Australia Energy and Public Works Full time

    About youYou will have a record of success in understanding and delivering on customer needs and business priorities relating to the asset management lifecycle including QBuild's Plan, Build, Maintain and Respond services.You will be working within and exteral to the QBuild business. Focusing on building a connected and consistent QBuild underpinned by...