Technical Support Specialist

2 days ago

Canberra, Australia Uptime.com Full time

** Please note that we are only recruiting in Australia, at this time, due to some shift schedule constraints, but the role is still fully remote anywhere in AU **_

If you are self disciplined and looking to work **full-time remotely** this is the position for you.

As a Technical Support Specialist, you will be responsible for responding to incoming support requests and providing outgoing customer outreach. To excel in this role, you must possess excellent communication skills, both written and verbal, and have prior experience in a comparable technical support position.

**Responsibilities**:

- Conduct client success outreach and product demo calls
- Join Sales Team on Technical calls for potential clients
- Assist with QA of internal development for end users
- Internal support and operation tasks
- Review and edit content for the marketing site and user-facing support documentation

**Qualifications**:

- Strong analytical and critical thinking skills
- Native or Advanced English speaker and writer.
- Strong written and verbal communication skills
- Tech-savvy
- Autodidact (self-learner)
- Strives for technical correctness
- Ability to work well with global teams
- Proficient at resolving problems remotely
- Self-starter, self-motivated
- Must be able to multi-task and troubleshoot quickly in a fast-paced environment where no two days are the same
- Team player and collaborator
- Understanding of website protocols

**Great to have**:

- A passion for technology and its abilities
- Experience with video or visual mediums
- Creative collaboration and problem-solving skills
- Experience with Zendesk
- Familiarity with website monitoring

**Salary**: $50,000.00 - $65,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- 8 hour shift
- Day shift

Application Question(s):

- Do you have any programing or IT experience? If so please state what type.

**Experience**:

- QA: 1 year (preferred)
- Technical support: 3 years (required)

**Language**:

- English (required)
- Health insurance

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