Customer Service Support

1 week ago

Plenty, Australia Baptcare Full time

Customer Service Support
- In Home Care (North)

Permanent Full-Time role

Hybrid work environment office & home based, monthly need to attend in-person meetings in head office Camberwell.

Secure employment in a growth industry

Attractive pay rates with salary packaging benefits

About Baptcare

We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.

The Role

Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices.

To summarise in short

Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’

Liaise with Baptcare customers daily to provide admin support for customer ‘ care plans’

**Daily administration**: updating customer notes + budgets, updating schedules, processing invoices

Month-end reports

For You

Hybrid role, work from home a couple of days a week, attending the office on the other days. Also have a monthly need to attend in-person meetings in head office Camberwell

Access to not-for-profit salary packaging

Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.

Must be willing to have Covid-19 vaccinations and ideally influenza vaccination

Key Selection Criteria

Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving

Experience in Aged Care sector will be highly regarded

Qualification in Office Admin /Support or qualified by relevant experience

**How to Apply**:
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.

  • Customer Service Support

    1 week ago

    Plenty, Australia Baptcare Full time

    Customer Service Support - In Home Care Northern region Permanent full time. Hybrid work environment, monthly need to attend in-person meetings in head office Camberwell or Bundoora. Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith based, purpose-driven organisation that provides...

  • Customer Service Support

    6 days ago

    Plenty, Australia Baptcare Full time

    Customer Service Support - In Home Care - North Maximum term until March'25 ; Full-Time role Hybrid work environment office & home based, monthly need to attend in-person meetings in head office Camberwell. Secure employment in a growth industry Attractive pay rates with salary packaging benefits About Baptcare We are a faith based, purpose-driven...

  • Customer Service Representative

    6 days ago

    Plenty, Australia Commonwealth Bank Full time

    **30 hours per week: - Monday, Tuesday, Wednesday, Thursday & Friday: 9:30am - 4:00pm **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with...

  • Branch Customer Service

    3 days ago

    Plenty, Australia Commonwealth Bank Full time

    **Join our Talent Community for future opportunities and we’ll be in touch when a role becomes available.** - **Hours vary between 15 and 38 per week.** - **Thorough training program to kickstart your banking career** **Expression of Interest for future opportunities in our Branch Network!** Our extensive network of branches across Australia offers a...

  • Customer Banking Specialist

    1 week ago

    Plenty, Australia Commonwealth Bank Full time

    **30 hours per week**: - **Monday - Friday: 9.30am-4pm** - Vietnamese or Chinese language skills will be highly regarded**Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local...

  • Disability Support Worker

    2 weeks ago

    Plenty, Australia 9D Care Full time

    9D Care offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to remain...

  • Disability Support Worker

    1 week ago

    Plenty, Australia 9D Care Full time

    9D Care offers a range of supports and assistance to a variety of local residents, including help at home, social inclusion and community participation. We are looking for people who can provide practical and emotional help to others, calling on their own real-life experiences to build rapport and relationships. Your support will enable our clients to remain...

  • Business Banker

    1 week ago

    Plenty, Australia Commonwealth Bank Full time

    **You are a strong commercial lending Business Banker**: - **We are a high performing Small Business Banking team at CBA**: - **Together we will work towards becoming the #1 Business Bank** **See yourself in our team**: The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The team seek to understand the...

  • Area Manager- Ihc

    1 week ago

    Plenty, Australia Baptcare Full time

    Area Manager (IHC) Full-time Bundoora About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a purpose driven organisation...

  • Home Lending Specialist

    2 weeks ago

    Plenty, Australia Commonwealth Bank Full time

    **Our Bundoora Branch is seeking a Home Lending Specialist to join the team in a 12 month contract** Our Home Lending Specialists are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence, and advocacy in every interaction. **Do...