Bookings Clerk

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

We are now seeking a Bookings Officer to join our GenesisCare team with key functions of this role including:

- Actioning SIM booking requests for all sites in SA within desired KPIs.
- Spread treatment appointments across the week for all treatment machines.
- Attend to and action patient/RO/treatment staff requests in a timely manner.

We currently have a casual opportunity available based at Calvary Central Districts Hospital, SA.

More specifically, you will:

- Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
- Respond to and resolve issues and provide a prompt service in line with expectations.
- Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
- Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations.
- Have accurate and timely data entry into medical record system Mosaiq.
- Maintain appointment diaries and take initiative to ensure sessions are fully booked.
- Incoming call management, timely response to messages and answering of calls.
- Participate in the identification and implementation of service improvement initiatives.
- Work Co-operatively within a multidisciplinary team, exchange information and assist other team members to achieve team objectives and work outcomes.

We’re interested in hearing from people who have:

- Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
- Ability to understand and anticipate patient needs & expectations.
- Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
- Handle and resolve urgent matters and time critical medical appointments.
- Proven experience to work effectively both independently and in a team environment.
- Strong knowledge of patient billing systems and related Medicare funding mechanisms.
- Ability to use clinical administration systems, as well as Microsoft Office software.
- Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations values.
- Flexible approach to work and ability to travel between sites if required.

Benefits of joining our team:

- Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
- Internal and external training and development opportunities.
- Close knit internal community.
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
- Enhance your holistic wellbeing with our Full Circle wellbeing program.
- Learn and grow with our award-winning development programs.
- Free access to thousands of LinkedIn training courses.
- Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is an Equal Opportunity Employer.