Tourism Consultant Cooma

Posted: 21/11/2024

Closing Date: 02/12/2024

**Salary**: $60,260.69 - $66,516.52

**Job Type**: Contract

Location: Cooma

Job Category: Customer Service

**Package**: $60,260.69 - $66,516.52 + 11.5% Super (Grade 4 of the SMRC Salary System 2024-2025)

28 Hours - 12 Month Maternity Leave Contract

**Position Description**:T**ourism Consultant**

**Applications close 11:59pm, Monday 2 December 2024**

**About The Region**: The Snowy Monaro region is a unique and culturally diverse region of south-east NSW. From our history of the Snowy Hydro Scheme, our proud agricultural industry and popular ski resorts, we are a region that has a lot to offer. With fantastic lifestyle choices, whether you are an adventure seeker or prefer the finer things in life, we really can offer it all, and all within close proximity to our nation’s capital Canberra. The Snowy Mountains region is packed with year-round experiences with so much more than snow sports and alpine walks. Glorious wildflowers blanket the alpine landscape of Kosciuszko National Park during summer, and if you love adventure sports there's rock climbing, kayaking, caving, fishing, horse riding, mountain biking, and 4WD touring activities to get your heart racing. Explore the famous Snowy River, and go skiing or snowboarding on the slopes of Perisher and Thredbo - or camp under the stars at some of the most picturesque campgrounds in NSW. You'll never forget the rugged alpine scenery of Australia's largest national park. Snowy Monaro Regional Council employs over 450 staff from all walks of life and working with us will give you the opportunity to enjoy our beautiful surrounds, progress your career and make a difference in our local community.

**About the Role**:

- To provide a professional, courteous and efficient service including the provision of information to
visitors either face to face, online or via the telephone, sale of merchandise, TrainLink ticketing
(Bombala Centre) and other duties associated with the operation of the Centre/s as directed by the
supervisor
- Liaise, as required, with surrounding Visitor Information Centre's
- Liaise, as required, with local and surrounding tourism businesses and attractions,
- Liaise with coach operators including sending out of regular updates regarding tours on offer
- Work as part of a small team focused on delivering high quality customer service,
- Work with the community on identified community development projects and programs,
- Undertake work in a safe and efficient manner, maintaining currency in relative training such as Work, Health and Safety,
- Provide general administrative support for the Economic Development and Tourism team as required from time to time.
- Promote information sharing and knowledge transfer to drive evidence-based decision-making, enhance capability and optimise capacity
- Contribute to the performance of Council: demonstrate professional conduct, make the best use of knowledge, experience and skills and be accountable for own decisions and actions
- Contribute to a safe workplace: comply with legislative and organisational requirements and be accountable for own decisions and actions

**About You**:
To be successful in this role you will have:

- Demonstrated ability to communicate effectively with the public, volunteers and other persons, as required,
- The ability to work both unsupervised and as an active member of a team,
- Experience in cash handling and balancing the same against receipts,
- Demonstrated ability to identify from current stocks on hand and anticipated usage patterns, items for which further stores need to be ordered.
- Current Class C drivers licence.

**Desirable criteria**:

- First Aid Certificate,
- The ability to organise business, social and/or civic functions,
- The ability to present and layout information.
- Interest or ability in design through Canva design program, or similar

**How to Apply**:
**Enquiries**

For any enquiries relating the role, please contact our Recruitment Officer
Ph: 1300 345 345

At Snowy Monaro Regional Council, we are committed to providing EEO and embracing diversity. We are an inclusive workforce which reflects the unique region, community, and customers we serve. In addition to providing an encouraging and positive environment, Council is a smoke free work environment.

Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.