Customer Support Agent

2 days ago

Carnegie, Australia Detector Inspector Full time

**Join our team & help make homes safer**

**Detector Inspector** started in 2005 when our two founders, Jason, and Jordan, recognised an opportunity to make a difference - we could help make homes safer for renters and make safety compliance easier for property managers.

At DI we share a passion for helping others, take pride in our work and seek out opportunities to do things better. We’re passionate about training, promote from within and love solving problems to help us achieve our mission of making every home safer.

We are experiencing huge growth nationally, and as a result, we are looking for someone like you to join our supportive and close-knit team
- ** About the role**:
Day-to-day some of your core tasks will include:

- Answering inbound calls and customer queries.
- Problem-solving and proactively providing solutions to client and service issues.
- Utilise Zendesk as a main form of communication and logging service tickets.

**What you’ll bring to the role**:
We are looking for somebody with amazing people skills with an energetic personality to match. Someone highly motivated and able to learn new systems with ease will be most suited to this role, as a growing company our services and systems can change so adaptability is a must. Excellent written and verbal communication skills are crucial to be successful in the role.

**Why join us?**
- ** A great team culture** - Work within the fun, supportive, and friendly team environment. Our team culture is second-to-none, with regular social events, dog visits, office trivia, and theme Fridays.
- ** Kick-start your career with us** - In this entry-level position, we will provide you with all the training, and we offer ongoing support and guidance. Attitude is more important than experience
- ** Huge opportunity for career progression** - as the fastest growing property compliance company in Australia, we provide excellent opportunities for professional development and career progression.
- ** Job security** - we're an essential service with on-going (and growing) demand for our business
- ** We reward you - **guaranteed salary review at your first 12 months

**How to apply**:
For April start date, all 3 to start together

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