Receptionist

**Receptionist at Physiotherapy Practice**

**About our Clinic**:
We are a busy physiotherapy practice in Lawnton, looking to hire a receptionist on a casual basis.

We are seeking a positive, efficient individual with a professional presentation. As the first point of contact, we are looking for an exceptional and compassionate communicator both face-to-face and over the phone.

**The successful applicant must have the following attributes**:

- Excellent customer service skills
- Exceptional and confident phone manner
- Warm, empathetic and approachable
- Proven experience in reception or face-to-face roles
- ‘Can do’ approach
- Honest and trustworthy
- Strong written and verbal English skills
- Highly organised and good attention to detail
- Strong time management
- Confidence to work independently
- Proficient computer skills

A sound understanding of Medicare, NDIS, DVA, Workcover and Private Health Fund billing processes is advantageous but not essential. Uni students studying physiotherapy are strongly encouraged to apply.

Duties may include:

- Greet patients and update patient details
- Schedule appointments in person and over the phone
- Actively manage referrals, missed appointments and cancellations
- Manage patient payments, invoicing and receipts
- General office duties including banking, data entry, scanning and filing
- Liaising with GPs, Allied Health Professionals and other stakeholders
- General practice cleaning duties
- Other ad-hoc administrative duties if required

Please note that this is a casual position and hours may vary. The role would suit someone looking for approximately 10 hours a week.

**Job Type**: Casual

Schedule:

- Flexible hours