A03 Administration

State Government department based in Toowoomba, seeking two Administrators to support their Call Centre team

**Your new company**
Hays has partnered with a State Government department based in Toowoomba, looking to expand their department with two Administrators to support their Call Centre Support team on a temporary 3 month contract.

**Your new role**
Join their Maintenance Response Centre where they provide a high-level customer service to a varied range of external clients (schools, public housing tenants, police etc.) by receiving and responding to maintenance service requests within a multi-channel environment. Some of your key responsibilities include, but are not limited to:

- Call centre
- Customer Service
- Answering incoming calls
- Assisting tenants with maintenance queries
- General administrative duties

**What you'll need to succeed**
- Self-motivation and demonstrate professionalism and be a positive contributor to a great team and culture.
- Contribute to ensuring a quality service through effective management and monitoring of internal and external correspondence, incoming and outgoing calls and providing responses aligned with KPIs as well as by the use of high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate.
- Possess high standards and accuracy when compiling documents, creating work orders and reports, and updating records and information systems.
- Ability to connect and maintain relationships with building industry, local suppliers, and internal and external stakeholders.
- Able to provide proof of Covid-19 Vaccination certificate
- “C” Class driving licence
- Criminal History check may be required.

**What you'll get in return**
This is a temporary contract position with attractive State Government rates running for approximately 3 months, with the possibility for extension.

**What you need to do now**

**LHS 297508** #2768618