Campus Receptionist

**About the opportunity**

Uniting is seeking a Campus Receptionist to perform all administrative aspects as directed by the Westmead Area Lead.

This role is vital to delivering our person-centred approach, serving as the welcoming face of Uniting. Beyond typical administrative duties, you will play a key role in supporting clients and their families throughout the moving-in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.

**Key responsibilities may include**:

- Follow the direction of the Westmead Campus Manager or nominated supervisor in regard to daily duties.
- Attend to the front desk, answering questions and phone calls in a prompt and courteous manner.
- Support the Campus Manager with administrative tasks as needed.
- Act as a liaison between residents & visitors and the various Campus stakeholders.
- Address resident concerns and inquiries promptly and with empathy, providing reassurance and support as needed.
- Escalate unresolved issues to appropriate management personnel while maintaining confidentiality and discretion.
- Build strong and inclusive relationships by communicating effectively with residents, families, and staff team members.

**Qualifications**
- Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience

**Skills & experience**
- Experience in rostering is essential.
- Excellent communication and customer service skills.
- Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
- Keen attention to detail and the ability to multitask efficiently.
- Exceptional organisational and time management skills.
- Advanced computer proficiency, including expertise in Outlook, Teams, Microsoft Office, and client data management systems.

**Creating a better future for you**

Our people are at the heart of everything we do which is why we support all our Uniting team members to grow and develop to be their best through our strong commitment to learning, flexibility and great benefits. Together, we can build a better future for the people we serve, for Uniting and for You.

**What We Offer You**:

- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport - Live your best life.
- A supportive, inclusive and collaborative work environment
- A commitment to offer opportunities to grow your career
- Purchase of additional leave.

**Who is Uniting?**

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders - past, present, and emerging - and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

**How to apply**

**What to expect**

Please know that employment with Uniting will require a National Police Check, and Reference Checks.