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Customer Support Associate

2 weeks ago

Melbourne, Australia Asia Pacific Group Full time

**Job description**

Established in 2009, Asia Pacific Group has become a reputable and most trusted organization in the Education and Migration industry and has showcased its excellence with its expansion in around 6 different countries and 18+ offices across the globe. Our expertise lies in providing high-quality services to all our clients and maintain the trust that our clients have put in us over these years. With our dedicated and customer-first services, we are sure to stay the most-coveted study visa agents and education consultants in Melbourne and across Australia.

**About the role**

International student focus - we help our students achieve their future dreams.
Due to consistent business and market growth we have a number of exciting opportunities to join our team.

We are looking for a customer-oriented service representative. A Customer Support Executive, will act as a liaison, provide product/services information, and resolve any emerging queries that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
- Females only

**Why join us?**
- Good work life balance
- Competitive salary based on experience
- Good career progression

**Tasks & Responsibilities**
- Manage incoming/outgoing calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts in CRM.
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers

To be successful, the applicant will need to demonstrate the following **skills and attributes**:

- Proven customer support experience or experience as a Client Service Representative in International BPO
- Immigration industry knowledge/experience will be an added advantage.
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Part-time, Casual

**Salary**: $20,000.00 - $23,000.00 per hour

Expected hours: No less than 24 per week

Schedule:

- Day shift

**Experience**:

- Customer Support: 1 year (required)

**Language**:

- Fluent English (required)

Work Authorisation:

- Australia (required)

Work Location: In person