Restaurant Host/hostess

1 day ago

Sydney, Australia Matteo Full time

**The Venue**

Are you a highly skilled and experienced waiter/waitress looking for a new opportunity in the food and beverage industry?

Matteo Downtown is your vibrant Italian Restaurant, located in the heart of Sydney CBD. We are currently seeking an experienced waiter/waitress who is passionate about delivering top-notch service to our valued guests.

**The Groups**

Matteo Sydney Group is an expanding boutique hospitality group dedicated to bringing true Italian culture to Sydney. We offer competitive salaries and a great working environment that prioritises the work-life balance of our staff. We offer rotating rosters, tips, employee discounts and a positive team culture

**Responsibilities**:

- Greet and seat guests with a warm and friendly attitude, ensuring a positive first impression.
- Provide detailed knowledge of the menu, including ingredients, preparation methods, and any specials or promotions.
- Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
- Serve food and beverages promptly and efficiently, ensuring high quality and presentation standards are met.
- Anticipate guest needs and proactively address any concerns or special requests.
- Assist with the setup and breakdown of tables and dining areas.
- Maintain cleanliness and organization in workstations and dining areas.
- Handle guest payments accurately and efficiently, including processing credit card transactions and issuing receipts.
- Collaborate with team members to ensure a smooth and seamless dining experience for guests.

**Requirements**:

- Proven experience as a waiter/waitress in a fast-paced, high-volume restaurant.
- Exceptional knowledge of food and beverage menus, including wine pairings and cocktail recommendations.
- Excellent communication and interpersonal skills with the ability to build rapport with guests.
- Strong multitasking and time management abilities, with a keen attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- A positive, team-oriented attitude with a willingness to go the extra mile.
- Availability to work flexible hours, including evenings, weekends, and holidays.

**Benefits**:

- Competitive salary based on experience and performance.
- Opportunities for career growth and advancement within our company.
- Comprehensive training programs to enhance your skills and knowledge.
- A dynamic and supportive work environment with a focus on teamwork.
- Employee discounts on food and beverages.

**Job Type**: Casual

Pay: $30.12 - $35.44 per hour

Expected hours: 30 - 38 per week

Schedule:

- Rotating roster
- Weekend availability

Supplementary Pay:

- Penalty rates
- Tips

**Experience**:

- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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