Customer Care Consultant

2 days ago

Canberra, Australia Blackwoods Full time

**Customer Care Consultant**
- **Great career development opportunity for an ambitious person**:

- **Outstanding employee benefits + Great salary package**:

- **Unanderra Location + Full time hours**

As part of the Wesfarmers Industrial & Safety group, Blackwoods is Australia’s leading supplier of industrial and safety products. We believe in providing outstanding service to our customers through outstanding people, service, delivery and products.

Due to exciting growth in the business, we are looking for dynamic **customer focused specialist **to join our team of passionate customer service representatives based in** Unanderra **to provide an exceptional level of service to all our internal and external customers.

**As a customer care customer consultant your key responsibilities include**:

- Assist account managers with customer quotes, enquiries, and upkeep
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**What you will need to succeed**:

- Previous experience providing an exceptional level of customer service to internal and external customers
- Proven ability to work in a fast-paced sales environment and manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are essential
- Exposure or experience with industrial safety products, trade or maintenance background, will be highly regarded

**What’s on offer**:

- Job security with a proud Australian company
- Join an inclusive and diverse workforce
- Supportive parental leave policy
- Up to 4-week Purchase leave option
- Competitive salary package
- The opportunity to participate in the Wesfarmers Share Plan
- Team member discounts on company products
- Access to discounted offers from over 400 corporate partners
- Ongoing career development and training
- Employee recognition programs
- Work in a fun and supportive team

As part of the Wesfarmers Industrial and Safety group, Blackwoods is Australia’s leading supplier of industrial and safety products with over 140 years’ experience delivering end-to-end specialist solutions across a multitude of industry segments. With a national footprint of over 70 branches and six Distribution Centres, we leverage global sourcing capabilities and strategic partnerships with world-class brands and suppliers to source the best products at the most competitive prices. We believe in providing outstanding service to our customers through our passionate teams, on time delivery and quality products.

**Are you ready to start your career with an Industry leader? APPLY NOW

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