Claims Specialist

**Description**:
**Perks of the role**
- Competitive salary, Work 4 days a week
- Free onsite parking
- Employee discounts to checkout our high-grade camping products
- Reward & Recognition program to appreciate your contribution

**About us**

4WD Supacentre is the home of the much-loved brand Adventure Kings, specialising in outdoor recreation and lifestyle products. We are a fast-growing customer-centric business that is looking for the next generation of leaders to support our exponential growth and push the boundaries of achievable.

**About you**

We want someone who has:

- experience in working in retail, claims, call centre, customer service roles
- the ability to build great relationships with customers
- fantastic communication skills, both written and verbal
- the ability to manage a diverse range of customers and de-escalate conflict situations
- the ability to monitor multiple social media channels

**The Role**
- Providing an exceptional level of customer service in all customer dealings, and professionally manage escalations in a timely manner.
- Identifying customer needs, clarifying information, conducting any necessary research and providing solutions.
- Professionally handle grievances to preserve 4WD Supacentre’s reputation.
- Recognise, document and alert your manager of trends in customer calls.
- Monitoring and replying to our social media comments and reviews.

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- 4WD Supacentre is one of Australia's leading and fastest growing omni-channel retailers. We are a family-operated business that specialises in outdoor recreation and lifestyle products. Our people are passionate about the outdoors and the lifestyle that we can bring to our customers and the community.