Service Advisor

**Career Path**: Service

**Organization**: Cummins Inc.

**Role Category**: Hybrid

**Job Type**: Office

**ReqID**: 2418963

**DESCRIPTION**

In this role, you will make an impact in the following ways:
- Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.- Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.- Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.- Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.- Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.- Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.

**RESPONSIBILITIES**

To be successful in this role you will need the following:
- A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.- Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.- Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.- Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).- Strong attention to detail and experience managing complex workflows and documentation requirements.- Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.- Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.

**QUALIFICATIONS**

Strong Process and procedural compliance

Strong communication skills to various audiences

As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.