Digital Customer Service Advisor

2 weeks ago

Canberra, Australia Motorserve Full time

Permanent Opportunity - Remote Role Offered (Initial On-Site Training)
- Full Time or Part Time opportunities available
- 50% off all your contents insurance

**We are looking for a Digital Customer Service Advisor (Triage) to join our Customer Experience team to support our Express Repair Sites Australia Wide, remotely.**
- Deliver an industry leading repair service by proactively capturing imagines of the vehicle and communicating next steps in the process to the customer
- Creating a connection with the customer and asking relevant discovery questions to understand their needs and uncover any hidden needs
- Respond to customer queries around the repair process
- Listening to triggers from the customer and responding to their needs
- Other ad-hoc duties required to ensure a seamless customer experience
- This role will be a remote role, however we will provide initial on-site training at a site near you otherwise we can assist with virtual training.
- You will also be provided with the ability to complete a Certificate III in Retail (optional) whilst employed with Motorserve.

**Requirements**:

- Strong customer service and sales skills
- Ability to work in a fast paced environment & a team environment
- Ability to work remotely and unsupervised.

**Join us for a career with Motorserve**

If you love cars as much as we do, supercharge your automotive career by joining the team at Motorserve. Motorserve has been proudly providing Australians quality car servicing and repairs since 2007.

**At Motorserve, we offer our employees**:

- Attractive market competitive above-award salary, plus overtime opportunities.
- No Saturday work - only Monday to Friday daytime hours. Enjoy work life balance and flexibility.
- 50% discount on all your insurance premiums with NRMA, SGIO, SGIC and RACV.
- Comprehensive training to set you up for success, including ongoing training and development opportunities for your career growth and personal development.
- Complimentary Roadside Assistance in NSW & VIC.
- Discounted service and repair of your vehicle.
- Yearly Site Incentive Scheme Bonus.
- An employee benefits platform, providing employees discounts at hundreds of retailers, including everyday expenses, holiday parks and resort discounts, a wellbeing program and an employee assistance program.
- Additional leave entitlements - including annual ‘Me’ day and paid parental leave provisions.
- An established Reward & Recognition program providing monetary rewards, annual awards event, and more.
- Recruitment referral bonuses - refer a friend or family member for a job at Motorserve to get a reward bonus.

**Your flexible working options**

***
We are committed to creating a flexible and inclusive work environment that supports all our People to reach their potential. Where possible, we will make every effort to accommodate flexible working practices. Talk to us about how this role could be flexible for you.

At Motorserve, we share the same core values and behaviors, and we focus on a culture of being safe, honest, whilst still having fun.

**Motorserve Values - H.E.A.R.T**

***
(Honest & Upfront, Easier Together, Act & Own It, Reimagine Today, Treat Everyone Fairly)

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