Front Desk Representative

**About the Role**

We’re looking for a warm, motivated and organised individual to join our Front Desk team. If you love helping people, thrive in a structured environment, and want to bring your customer service skills to a setting where they truly make a difference, this could be the perfect role for you.

This role blends face-to-face and phone-based interaction, with no pressure for speed or scripted conversations—just a strong focus on creating meaningful, individualised experiences for every person who walks through our doors or calls our clinics.

**What You’ll Be Doing**

You’ll be a vital first point of contact, helping patients feel welcome, supported, and understood. Your responsibilities will include:

- Greeting patients warmly, both in person and over the phone, and delivering a consistently high level of customer service.
- Speaking with new patients to understand their needs and guiding them toward the most suitable services and practitioners.
- Efficiently managing appointments and schedules, helping the clinic run smoothly while ensuring patients are matched to the right therapist.
- Developing an understanding of each therapist’s areas of interest and expertise to better match them with the right patients.
- Maintaining accurate and up-to-date patient records, with an eye for detail and a habit of double-checking.
- Proactively learning about our services, keeping yourself informed so that you can confidently answer patient questions and provide helpful recommendations.

This role is more than admin—it’s about being a calm, capable presence at the heart of the clinic.

**About You**

You’re the kind of person who genuinely enjoys helping others and takes pride in doing things properly.
- You have excellent communication skills and are confident speaking with people of all backgrounds both in person and over the phone.
- You ask great questions, listen attentively, and naturally build trust and rapport.
- You're highly organised, enjoy working to a schedule, and might even colour-code your calendar or plan out your day to stay productive.
- You’re proactive and thoughtful—you notice the little things that can improve someone’s experience or make your team’s day easier.
- You speak up when something’s not working and offer solutions instead of complaints.
- You’re upbeat, flexible, open to learning new systems, and always looking for ways to improve yourself and the service you offer.

This position is ideal for someone who enjoys being part of a positive, collaborative team and wants to grow in a role that is meaningful and rewarding.

**About Us**

For over 15 years, we’ve been helping patients prioritise their health and wellbeing through a unique blend of osteopathy and allied health services. With clinics in Mt Waverley & Murrumbeena, our focus is on providing high-quality, individualised care—particularly for expectant parents and those aged 45+ looking to stay active and pain-free.

We don’t believe in one-size-fits-all care. Instead, we take time to understand each patient’s values and lifestyle so we can support them in achieving their goals.

We’ve cultivated a loyal and growing patient base, and we’re proud of our team’s culture, attention to detail, and shared commitment to making a positive impact in people’s lives.

**Why You’ll Love Working With Us**
- **True job satisfaction**: Help patients improve their health and quality of life every single day.
- **A role with purpose**: Be part of a team that truly values connection, service, and long-term relationships.
- **Professional development**: You’ll receive support, mentoring, and structured opportunities to grow your skills in administration, customer care, and beyond.
- **Supportive culture**: You’ll work with kind, capable people who care about doing things well—and enjoy doing them together.

**Selection Criteria**

We’re looking for someone with:

- Previous experience in customer service or sales
- Confidence and capability in phone-based communication
- Administration experience (especially within a fast-paced or detail-driven environment)
- Ability to work across both our locations
- Availability on Saturday mornings

**Ready to Join Us?**

If this opportunity sounds like the right fit, we’d love to hear from you.

Please submit your **resume** and a **cover letter** telling us why you’re the right person for this role. Please address your cover letter to our **Clinic Manager, Vanessa**.

We look forward to meeting someone who shares our passion for service, learning, and making a difference.

**Job Type**: Part-time

Pay: $28.12 - $42.18 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person