Manager Participant Care
2 weeks ago
Your roleLead and manage a team of staff (support planners and service support officers) focusing on high-quality service provision, successful project development and delivery, and associated activities.Provide supervision, development, mentoring and guidance regarding participants with complex injuries and disabilities, staff safety and well-being and staff caseload monitoring and management.Identify, develop and/or implement business and operational processes to improve participant and Agency outcomes.Develop and maintain influential and collaborative working relationships with internal and external stakeholders to ensure participants receive high quality treatment, care and support services.Contribute to the continuous improvement and service delivery, including participation in internal quality assurance processes, quality and service delivery improvements, and research and service development programs.Actively contribute to broader leadership team activities, including planning, performance leadership, capability development and a learning culture.Drive learnings and improvements as a result of findings from service reviews to ensure compliance with legislative requirements, working with management to identify root causes and put in place sustainable corrective actions.Represent the Agency and contribute to building inclusive communities through partnership and collaboration with stakeholders and the broader community.Understand and discharge delegated functions in accordance with the Act.Monitor and report on compliance with legislative requirements, implementing action plans as required.About youTo be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:
- Demonstrated leadership skills with a strong focus on supervising, coaching and mentoring staff to foster outcomes aligned to organisational objectives.
- Extensive knowledge of support planning or similar, coupled with sound knowledge of project management principles and successful project delivery.
- Extensive knowledge and experience of participants with complex injuries and disabilities and their treatment, care and support needs
- Excellent communication and organisation skills and ability to build rapport, communicate complex information and negotiate with a variety of stakeholders.
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