Operations and Program Manager

About the role

ABOUT THE ROLE

The Operations and Programs Manager plays a pivotal role in driving operational excellence, optimising systems and processes and maintaining compliance. The role will also be responsible for project management of one of our flagship programs: GiveOUT Day.

You will report to the CEO and work collaboratively with the RGA team, Board and internal and external stakeholders. You will be joining a passionate, dedicated, and energetic team who is committed to growing the amount of funding and support for Australian LGBTQIA+ communities.

KEY RESPONSIBILITIES
- Operational excellence and systems management
- Oversee the optimisation of our systems and platforms, leveraging technology to enhance our impact (e.g. CRM, digital fundraising tools, project management tools)
- Support staff in using and maintaining allocated systems and tools effectively
- Identify opportunities for process improvements and automation to streamline operations and reduce inefficiencies
- Lead the setting up of data collection systems and ongoing data measurement and evaluation according to RGA’s agreed KPIS
- Lead project and task management systems and uplifting the organisation’s project management capability and processes
- Other tasks as delegated by the CEO or Board from time to time.
- Policy and compliance
- Lead the development, implementation, and maintenance of organisational policies and procedures, in alignment with legislative, governance, and strategic requirements
- Work closely with the CEO and Company Secretary to maintain compliance with governance, legal, and financial obligations
- Support preparation of Board papers and CEO report as relating to portfolio
- GiveOUT Day Program Delivery
- Responsible for project management and overseeing implementation of GiveOUT Day program in line with project plans, KPIS (10-20% growth in funds raised) and budget
- Improving the platform user experience particularly for participating LGBTQIA+ organisations and initiatives
- Conduct annual review of GiveOUT Day with lens of continuous improvement and growth and/or efficiency opportunities
- Recruit and upskill staff, volunteers, and contractors to support GiveOUT Day.
- Communicate and engage with key internal and external stakeholders in relation to GiveOUT Day
- Provide project management support and advice for RGA’s other flagship programs (e.g. Sweat with Pride and Aurora Ball)
- Fundraising support
- Work with the CEO and Head of Community and Grants to develop and implement a diversified fundraising strategy and donor stewardship strategy
- Oversee the process for RGA grant acquittals, ensuring they are submitted on time and and high quality

ABOUT YOU

The required skills and competencies include:

- Experience in implementing and managing technology systems, with a willingness to continuously upskill (including the adoption of AI technologies)
- Strong strategic thinking and analytical skills
- Proven project management experience within the not-for-profit or similar sectors
- Strong interpersonal and relationship-building skills
- An adaptive, entrepreneurial mindset and effective problem solving skills
- Team player, self-starter and uses initiative
- Strong written and verbal communications skills
- Experience with the not-for-profit, philanthropy, and/or LGBTQIA+ community sector and a deep understanding of LGBTQIA+ communities

Our expectations of all employees, Board Directors, and volunteers:

- Demonstrate RGA’s vision, and values of LGBTQIA+ community-centred, reliable, courageous, equitable, collaborative.
- Take a proactive role in promoting equality and anti-discriminatory practices
- Be aware that you have a duty of care for the health and safety of yourself and others, including psychosocial safety
- Assist in maintaining harmonious workplace relationships by openly and efficiently communicating with Board, employees, volunteers and external parties
- Be an active, positive team member by demonstrating a willingness to help and support in all areas as required.

RGA is proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunities regardless of race, religion, cultural background, sexual orientation, body expression, age, disability, gender and/or gender identity. We actively support flexible work arrangements.

Why You'll love working here

**Work from home**:
**Professional development assistance**:
Position Description : 250211 Operations and Programs Manager Position Description

Application Process

Applications close 11pm Wednesday 5th March

If you are interested in this position please send:

- your cover letter (max 1 page)
- your resume (max 2 pages)

PBA3

Profession: #Operations_Management
Sector: #Community_Engagement, #Foundations_Trusts_and_Philanthropy