Course Advisor

**THE OPPORTUNITY**

**Salary**:$66,921 - $72,661 per annum pro rata + 11.5% super + annual leave loading (dependant on qualifications and experience).
**Time Fraction**:Full-Time, 1.0 EFT**.**
**Location**:Chadstone campus.
**WWCC**: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
**Position Status**:Ongoing contract of employment, with a 6-month qualifying period.

Exciting opportunity await within the Student Recruitment department - we're on the lookout for a Course Advisor to join the team

As the initial point of contact, your role involves delivering outstanding customer experience to prospective Holmesglen students, both on phone and online. Your responsibilities span from offering customer support to handling inbound enquiries, providing course guidance, offering career coaching and proactively managing the enquiry pipeline with the goal of boosting successful course enrollments.

**ABOUT YOU**
- Demonstrate a "can-do" attitude & ability to work independently, approaching tasks and challenges with enthusiasm and a solutions-oriented mindset.
- Thrive in a collaborative team environment, effectively contributing ideas, support, and cooperation to achieve shared goals.
- Proven excellent interpersonal, written, and verbal communication skills, with a demonstrated ability to engage professionally with various stakeholders.
- Demonstrated expertise in overseeing CRM and customer experience systems, with a high level of proficiency in computer skills.
- Capability to set, meet, and exceed KPIs, along with the ability to empower students to achieve excellence.
- Qualification in business, administration or marketing, or related discipline and relevant work experience preferably in the education sector.

**ABOUT US**

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality driven culture inspires learners and staff to excel.

**OUR COMMITMENT TO YOU**

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

We provide our staff with:

- Employee Assistance Program
- Wellbeing programs
- Professional and career development opportunities
- Onsite parking and close proximity to public transport
- 14 weeks paid parental leave
- Flexibility to achieve work life balance
- Opportunities for all

We commit to respond to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to meet mandatory vaccination obligations.

**TO APPLY**

For further information relating to this opportunity and to view the **position description**, please click here.

**Applications close 11:59 pm Wednesday 13**th** November 2024.