Critical Response

**A vital and rewarding role with **ongoing learning & career development opportunities**:

- **Salary packaging tax-free benefits| increases annual pay package**
- The _**_St Vincent de Paul Society_**_ is a leading provider of community support services, whose _values_ it is to shape a more just and compassionate society - we truly care about what we do and the difference we make to people’s lives._
- We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. We have a continuing commitment to engaging and retaining our people who are recognised for their achievements and are offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture._

**The Role**:
Vital role processing referrals and coordinating an effective response for women with or without children who are leaving domestic/family violence. You will be providing a variety of essential support to clients at the site location in a socially inclusive, non-judgemental, and empowering manner.

**Your responsibilities**:

- Ensure interactions with clients are culturally appropriate and consistent with trauma informed care practices.
- Provide quality customer service and emotional support to clients through phone conversation.
- Conduct comprehensive client initial assessment in a client-focused, socially inclusive, non-judgemental, and empowering manner.
- Refer eligible clients to designated accommodation services in accordance with established protocol
- Attend site for all client arrivals into accommodation and Complete relevant documentation.
- Maintain and update information in the CIMS data base including all administrative tasks associated with assessment and referrals.
- Maintain privacy and confidentiality according to the Society’s Code of Conduct and Privacy policy and relevant legislation.
- Be aware of and implement relevant government policies and guidelines which pertain to the services provided.
- Maintain good relationships with other bodies that interact with the Society and its clients.
- Maintain a broad understanding of State and Federal government policies that have a direct impact on the delivery of services to people who are at risk of homelessness.
- This role will report to the Manager Homelessness and Housing._

**To be successful, you will need**:

- _The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW)._
- Appropriate Diploma or highly regarded domestic and family violence experience or other relevant field or equivalent work experience
- Demonstrated experience in managing crisis intervention and case work for women with/without children experiencing domestic and family violence, including people with complex and/or high-level needs
- Possess good problem solving and conflict resolution skills
- Excellent written and oral communication skills, including highly developed interpersonal skills with an ability to relate positively and confidently with a wide range of people, in a variety of settings.
- Demonstrated ability to work as part of a team and to work independently and unsupervised.
- Understanding of child protection issues, legislation and requirements.
- Demonstrated ability to use client database and Microsoft Office packages such as Word, Excel, Outlook
- NSW driver licence - flexibility to travel to meet clients needs.

**Information on how to apply.