State Manager Vic/tas

2 weeks ago

St Leonards, Australia Laser Clinics Australia Full time

The Laser Clinics (LC) Group is a private equity portfolio company owned by KKR, which includes Laser Clinics, and skincare brand, Skinstitut. Originating 14 years ago in Australia, Laser Clinics is the industry leader in non-invasive aesthetic treatments, such as Laser Hair Removal, Cosmetic Injections, and Skin and Body treatments.

Laser Clinics is a franchise-based business with a minimum 50% ownership interest in every franchise which ensures we are aligned with our franchisees and contributes to the success of our clinic network. We currently have over 200 franchised clinics around Australia, New Zealand, Singapore, UK and growing.

Reporting to the Head of Sales, this position is responsible for developing business performance, people and customer service, to grow market share, and maximise sales, earnings and profits. The role will be based in Melbourne, however, travel will be required to all of our VIC and TAS clinics.

As the State Manager, you will provide 1:1 support to our Franchisees and Clinic Managers across VIC and TAS, supporting them with business plans, enabling them to implement business initiatives and finding practical solutions to deliver customer excellence and increased store profitability.

**As the State Manager, you will**:

- Support clinics with the development of business plans aligned with business strategies
- Work with clinic managers and clinic teams to execute operational plans
- Support new clinics to achieve targets
- Improve clinic profitability through better productivity and cost management
- Ensure clinics positively represent the brand and educate best practice
- Work with clinic teams to develop a high standard of customer service
- Build positive relationships with clinics and foster a partnership approach
- Support the delivery of talent plans in clinics

**A bit about you**:

- Must have experience managing a minimum of 25 clinics / retail sites
- Health/beauty industry experience highly regarded
- Outstanding people management and leadership skills
- Motivation and enthusiasm to drive a high-performing culture
- Ability to improve customer outcomes and performance standards through on-the-job training and coaching
- Sales orientated to achieve targets and drive performance
- Excellent oral and written communication skills
- Problem-solvingng skills, organisational and planning skills
- Immaculate presentation

**Why work for Laser Clinics Australia?**
- We lead the industry in innovation, competitive pricing, clinical standards and exceptional customer service - creating Australia’s most experienced clinics
- We have an established Nurse Council and Medical Advisory Council, including 3 Dermatologists and a Medical Director
- Exciting culture, which is fast-paced and dynamic as we grow into international markets
- We’ll continue to stay at the forefront of the industry and innovate with new products and advanced treatments, such as Kleresca, Cool sculpting and Micro Filler
- We have the strictest standards for safety and clinical governance
- This role may require you to travel for extended periods of time. Flexibility to work in a retail environment during late-night trading, weekends and public holidays are required._

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