
Operations Team Member
7 days ago
Reporting to the Operations Manager, the Operations Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
**Key Responsibilities**
- Deliver effective store administration in line with standard procedures, including:
- Cash handling and banking integrity
- Tendering transactions
- Systems access and data integrity
- Store web sales and extended warranty claims
- Telephone management and enquiries
- Marketing and promotional activity
- Contribute to financial performance through effective inventory management and management of controllable expenses
- Manage all sales channel fulfillment in line with procedures
- Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
- Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
- Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
**Qualifications**:
Key Competencies for Success in This Role
- Customer Focus
- Does everything through eyes of the customer.
- Drives Results
- Consistently achieves results, even under tough circumstances.
- Demonstrate Self-Awareness
- Uses feedback and reflection to gain insight into personal strengths and weaknesses.
**Additional Information**:
- The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) - please don’t hesitate to apply_
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