Customer Contact Officer

1 week ago

Sydney, Australia Osborne Richardson Australia Full time

**Salary**:
$35-$40 per hour

**Location**:
NSW - Sydney

**Ref**:
Contact Officer

**Description**:
Osborne Richardson are delighted to offer a 3-month opportunity for a Customer Contact Officer to join Cumberland Council in Western Sydney.
As a Customer Contact Officer, you will be playing the following roles:

- Maintaining current knowledge of the Council’s products, services and activities.
- Providing the primary link between the Council’s service units and their customers Identifying and implementing service enhancement strategies and improvements to the Manager Customer Experience
- Recording statistical information regarding types of enquiries received and referrals to other Council officers.
- Providing first level support for complex or difficult enquiries and dispute resolution
- Working flexibly within a team environment, including coaching and assisting less experienced staff
- Maintaining and enhancing the Council’s corporate image in accordance with Council’s values
- Attend work fit for duty and well presented
- Process monetary transactions including receipting, balancing, refunds and banking
- Participating in regular team meetings including identifying and rectifying procedural problems.
- These meetings may also be scheduled out of business hours

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