Branch Supervisor

**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**About the role**:
At Coates our Branch Supervisors **(based in Mitchell)** perform a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers. This position assumes accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty. You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.

**A day in the life of a Coates Branch Supervisor**:

- Ensuring the safety of your team and Coates customers
- Lead and inspire employees to deliver outstanding customer service using your knowledge of key branch operations and quality compliance processes - you know that a happy customer will be a returning customer and enjoy helping everyone deliver on targets.
- Create the best solution / outcome for our customers
- develop quotes, raise purchase orders and enter hire agreements.
- Oversee Asset and Quality Management
- Manage branch P&L and KPIs around fleet availability and utilisation and customer loyalty.

**About you**:
Ideally you will have experience in a similar position, where your diverse leadership skills have engaged teams to perform at their best, including:

- Sales and operational management experience
- Previous team leadership experience, developing a ‘One Team’, cohesive mindset
- A track record of delivering on customer service KPIs
- Demonstrated commercial acumen
- Excellent Communication skills, both written and verbal
- Strong computer literacy, including customer databases and Microsoft Office Suite

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you