Personal Banking Specialist
7 days ago
**12th February, 2025**:
**About BankVic**:
**We are the small bank of big opportunity.
We exist to serve those who protect and serve our community. Founded 50 years ago by Victorian Police officers, our members are from the police, health, and emergency services. Because we’re small, we each have a greater opportunity for personal impact.
As a certified B Corporation, we are committed to transparency, accountability, and working in the best interests of our members, community and each other. Being a small bank also means you can get involved in a broad range of work and gain exposure to parts of the organisation outside of your own team.
If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic.
**About the Role**:
**Our Member Growth & Experience team is seeking a Personal Banking Specialist to join our Victoria Police Centre branch. As a multi-skilled, team player with strong retail banking and lending experience, you will have a high level of professionalism when seeking new business from the local community. You can also easily explain core banking products and will always match the best BankVic products and services to the member’s needs.
On a day-to-day basis, you will support the Branch Manager in developing new business from within the local community. You will be talking to new and existing members in person and via inbound and outbound calls. Operating in an approachable manner and to timely decisions for members, will be a key feature of your day.
**Other key responsibilities include**:
- Process new memberships, term deposits, new accounts, and any changes to member records.
- Actively identify needs and offer products/services to match the member needs.
- Action changes to existing member details or instructions.
- Be actively involved with local communities that support BankVic.
- Build and maintain knowledge of BankVic products and services.
- Work closely with colleagues to deliver consistent and exceptional member experiences.
- Conduct all business in compliance with all codes, standards, and legislative requirements and BankVic policies and procedures.
**To thrive in our BankVic Branch team**:
- The BankVic values of Together, Honest and Brave strongly appeal to you.
- You are RG146 Tier 2 certified, but if not, BankVic will fund & support this training and accreditation as part of your development.
- You have knowledge of the Financial Services regulatory framework; AFSL and ACL obligations and Privacy Legislation and adherence to Responsible Lending under the NCCP Act.
- Experience in sales, and cash handling is required.
- You have a member (customer) centric attitude and a passion for outstanding customer-service, all the time.
- You have great attention to detail, and care about the accuracy of your work.
- You are passionate about your career, being part of a supportive team, finding opportunities for improvement, taking initiative, and pushing forward in the right ways.
**What we can offer**:
- Additional five days of leave.
- Generous parental leave provisions.
- 2 days paid volunteer leave.
- Discounts and savings off a range of our products and services.
- Ambulance Victoria Membership reimbursements.
- Ongoing professional development with access to study leave.
- Reward and recognition program.
If you’re ready to join us in building a workplace where everyone can thrive, click apply.
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