Resident Experience Coordinator

1 week ago

Ocean Grove, Australia Ryman Healthcare Full time

Take our resident care experience to the next level. Come and lead our additional services program and delight our residents
- Elevate our lifestyle, entertainment and clinical services above & beyond minimum requirements
- Champion and drive engagement in the uptake of additional services
- Varied and rewarding role putting a smile on our residents faces

**About the Role**

Delighting our residents has always been Ryman's point of difference and our Resident Experience team is responsible for making this happen

We have an exciting opportunity to join our team as a Resident Experience Coordinator for our Aged Care offering. This brand new role is responsible for delivering an enhanced additional services program for our care centre residents that aligns with our Ryman pillars of Freedom, Connection & Wellbeing. Additional Services include a series of lifestyle, entertainment and clinical services that go above and beyond the minimum scope of providers under the Aged Care Act (1997).

We have a full time position available working Monday to Friday 0930 - 1730 at Deborah Cheetham Retirement Village in Ocean Grove. This position will commence ASAP.

In this role you will:

- Lead the village Resident Experience Team in our Care Centre to deliver additional services for our residents including; concierge, home comforts, dining, connection, lifestyle & wellness, social, alternative services and palliative care options
- Drive engagement in the uptake of additional services, driving sales through the admission process
- Undertake quality audits and reporting to evidence consumers are benefiting from Additional Services and are satisfied with the services they receive
- Assist with engaging service contractors to deliver resident centered, age appropriate, professional, and cost-effective activities
- Build positive relationships with residents, external providers, and community groups to ensure the successful running of the program

**About You**

To thrive in our supportive and caring environment you will have:

- Strong empathy and patience with elderly residents
- Outstanding communication skills
- Ability to think outside the square and manage the coordination of services
- Technology savvy and ability to quickly pick up new systems
- A reliable, friendly, and professional manner

**Benefits of working at a Ryman Village**
- Work in a facility that operates more like a family business. We are well resourced and have great care ratios
- Fun, friendly and supportive team environment
- Monthly employee recognition
- Receive a complementary designer uniform
- Opportunities for professional development and career progression
- Receive a Ryman Team Benefits card with discounts from 45+ well-known brands

If you are interested in working for a company with a clear purpose that are committed to safety, kindness and developing our people we would love to hear from you.

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

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