Ndis Operations Manager

Full-Time Position
- Based in Auburn
- $80,000 - $90,000 per year

**NDIS Operations Manager**

**About our client**

Our client is a national community services organisation and are a government-approved service provider of Home Care Packages and National Disability Insurance Scheme (NDIS).

Our client has a clear vision to provide quality care services to the community. Care Services Australia is an organisation that specialises in providing the highest quality care for individuals who have a disability.

As a provider of private and government-subsidised care and support services, our client aims to provide greater choice, control, and freedom to empower people to live life on their own terms.

Our client currently is looking for NDIS Operations Manager to work in their Sydney head office with the right attitude, knowledge, experience, and skills to be part of their team that drives strategy implementation across all business operations.

**Service Delivery Manager Duties**
- Undertake relationship building activities with regular/prospective clients to establish business agreements and convert leads into prospects
- Build and maintain a viable and stable customer base all over Australia
- At all times, ensure that the vision, mission and values, code of conduct and policy and procedures are adhered to.
- Build and maintain a viable and stable customer base. Making sure our customer base is steadily growing every week.
- Support workers recruitment and workforce scheduling and planning.
- The manager will develop networks and relationships with key organisations and stakeholders in the Disability services space.
- Primary point of contact for participant intake, leading the support service delivery team and client outcomes, whilst liaising with the Care and Services Manager. This includes managing client’s enquiries, complaints, and feedback.
- Providing leadership in the development of SIL quotes and rosters of care.
- Contribute to building inclusive communities through partnership and collaboration with individuals and their carers, local organisations and the broader community.
- Liaise with the CEO regarding all aspects of the programs and carry out other reasonable duties as related to the daily operations and on-going objectives of the programs and or strategic plan.
- Liaise with the wider community of other agencies and professionals to broaden participant opportunities and outcomes.
- As required, carry out all administrative duties including maintaining accurate NDIS participants records and progress reports, reports to Director, participant notes, support data, NDIS claims processes and attendance at required meetings and trainings.
- Be an appropriate positive role model in line with standards and expectations and work collaboratively with other staff.
- Participate in regular supervision in the interest of maintaining the support and effectiveness of all staff as a team.
- Participate in ongoing professional development, attending relevant industry networks, forums and training as delegated.
- Comply with, report on and actively contribute to Injury Management and WHS Procedures.
- Be aware of and sensitive to the needs of people from an Aboriginal or Culturally and Linguistically Diverse background and ensure that all interpreting services provided are obtained from independent qualified interpreting services.
- Supervise and support Senior Team Leaders and Coordinators by attending weekly debriefs to discuss progress and problem solve.
- Supervise and support Team Leaders by attending fortnightly debriefs to discuss progress and problem solve.
- Enable, mentor and share relevant information with staff.
- Ensure that all participants referrals are complete and source more information as required from support coordinators or referring agents.
- Attend to regular surveys (staff and participants) and follow up on issues or complaints raised.
- Attend staff supervision for Senior Team Leaders, Roster Clerk, Coordinators and Team Leaders, and promote a positive work culture addressing and resolving issues of concern, developing and maintaining respectful professional relationships.
- Attend weekly reporting meetings with the CEO and provide monthly reports on service hours (active, increasing and or cancelled services).
- Organise and report on networking and marketing events as well as inhouse team meetings.
- Overall supervision of SIL homes, Community Supports, Transport and STA (rosters, meetings, hazards, complaints and incident management, budget and finance)
- As the need arises, provide direct disability support to our clients.
- Provide 24/7 support to the On-Call Staff as required, if an emergency arises.

**Organisational Knowledge**
- Demonstrated knowledge of the mission statement, vision and core values.
- Sound working knowledge of the range of services offered by NDIS and by the general and specialist communities.
- Sound knowledge of Strategic Plan, main targets and objective