Sr. Customer Support Specialist
2 weeks ago
Requirements:
Responsible for supporting our Australia Rippling customers and resolving issues related to our Global Products.
Take charge of customer issues from start to finish - While working in a dynamic and fast-Aced environment.
De
- Escalate and resolve issues by leveraging platform and industry expertise.
Become a product expert - You'll be a go
- To resource for both customers and coworkers.
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client?s needs are met.
**Responsibilities**:
Bachelor's degree or equivalent work experience
Ability to work 4: 30AM- 12PM IST / 9AM- 4: 30PM Sydney
3+ years of work experience in a customer/client-Facing role
Experience working in Australia payroll
Written and verbal communication skills
Demonstrated experience problem-Solving with attention to detail
Organizational skills and experience improving processes
Flexibility with changing job duties and responsibilities
Time management skills and ability to prioritize
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: AUD 60,000.00 - 85,000.00 Yearly
Positions available: 1
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
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