Clinical Support Assistant, Virtual Clinical Care Centre

1 week ago

Gladesville, Australia Ambulance Service of NSW Full time

**Employment Type**: Temporary Full Time/ Part Time/ Casual
**Position Classification**: Control Centre Comms Asst Trainee
**Remuneration**: $62,649 per annum + super and benefits
**Location**:Gladesville with relocation to NSW Ambulance State Operations Centre, Sydney Olympic Park
**Closing Date**:02 March 2025

**ABOUT NSW AMBULANCE**

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what it’s like to work for NSW Ambulance

Around the Grounds

**ABOUT THE ROLE**

NSW Ambulance aims to provide comprehensive and integrated “in-house” Secondary Triage and Alternative Referral services (STARs) within a Virtual Clinical Coordination Centre (VCCC). The position will be required to accurately record and promptly progress telephone calls and requests for the provision of ambulance services. Provide relevant and appropriate advice and reassurance in accordance with Service protocols and polices. Conduct patient follow-up enquiries as directed by the Duty Manager Virtual Clinical Care Centre (VCCC).

Please refer to the Role Description and Position Conditions and General Info for further information.

**Please note**: This is a temporary position for a period of up to twelve (12) months with possible extension.

**ABOUT YOU**

We are after individuals who are effective communicators, with an interest, or knowledge/experience in providing customer service. The role includes training and use of computer aided dispatch and clinical documentation system. Accordingly, computer use will be required.

The VCCC is a 24/7 operational environment with appropriate support on site to best support the role of Clinical Support Assistants. There are varying options for shifts available.

**HOW TO APPLY**

Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

**Question 1**: Describe a time where you have utilised effective communication techniques to respond to conflict or grievances, enabling resolution. What was the outcome?

**Question 2**: Describe a situation where you have had to manage multiple competing priorities. What strategies did you use to prioritise your workflow?

To discuss the position and role description more before you formally apply, confidential enquiries can be made to **Jaime Warhurst**:
**P**:0419 038 649

**Please note**:To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool use

Click here for information on our Diversity and Inclusion Statement

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