Customer Experience Agent/vehicle Detailer

2 weeks ago

Melbourne Airport, Australia NRMA Motoring & Services Full time

We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia’s car rental industry, becoming the #1 smart fleet operator through service excellence and a focus on people-our staff, our franchisee partners and our customers.

At SIXT Australia, we know our people are what revs up our business. That’s why we’re committed to creating exceptional careers, not just jobs. We’ve created career pathways to support your goals to help you move anywhere in our business and the country.

Health, wellbeing and work/life balance are non-negotiable. That’s why we’re committed to providing a safe and healthy environment, and employee perks to support this commitment.

And, oh, the benefits: There’s up to 30% off SIXT rentals around the world for you, and up to 25% off SIXT rentals globally for your family and friends—but that’s just the tip of the iceberg. As part of the NRMA Group, you have access to you a vast range of employee discounts, savings and special offers, and even more from our partners across banking, health insurance, fashion and more.

SIXT Australia is seeking for a** Permanent Full Time** role is a dual role as a **Customer Experience Agent **to join the team at **Melbourne Metroplex**.

You will split your time between the counter and the wash bay as needed.

**Your main tasks overall will be**:

- Opening and closing rental agreements
- Selling additional over the counter rental products
- Managing reservations
- Grooming returned vehicles
- Recording vehicle damage
- Delivering vehicles between sites

**About you**:
You will be an enthusiastic and driven individual who has a desire to provide exceptional customer service with an eagle eye for detail. The following skills and abilities are also required:

- Drive for exceeding targets
- Excellent communication skills
- Must pass a drug and alcohol test
- Current driver's licence
- Full working rights in Australia
- Valid National Criminal History Check (if you don’t have a valid check currently, you will be required to complete one if you’re shortlisted).

**Employee Benefits**:
To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

- NRMA Group Benefits
- 18 weeks paid primary and 4 weeks paid secondary parental leave
- Discounted Car Rental
- Great team environment

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