Modern Workplace Analyst

1 week ago

Melbourne, Australia LAB3 Full time

Looking for a Modern Workplace/Service Desk Analyst with excellent customer service skills to provide support to our customers. You will provide technical assistance and trouble shoot issues in person, over the phone and electronically.

**Responsibilities**:

- Act as a customer advocate. Respond promptly to requests for technical assistance in person, via phone, or electronically.
- Diagnose and resolve technical hardware and software issues, support remote users.
- Identify and effectively prioritise situations requiring urgent attention.
- Research solutions using available information resources.
- Advise user on appropriate action, educate user if required.
- Follow standard Level 1 and 2 service desk procedures. Escalation to 3rd level if necessary.
- Install and support user licensing such as Azure AD, M365 & Office365, MS Teams, SNOW, corporate apps and configure web gateways
- Maintain accurate inventory of all hardware and software resources and parts.
- Administer ITSM software.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes, and updates.
- Guide users with simple, step-by-step instructions both on the phone and via remote technologies
- Provide permissions for mailboxes / calendars, create and disable AD Accounts & update DL, provide network drive permissions
- Maintain excellent communication with all end users and other members of the technology department
- Experience in an IT service desk, including configuration, troubleshooting of Windows and iOS device hardware and software, in a networked environment.
- Experience with as much of the following as possible: Microsoft Office365, Teams, SharePoint, OneDrive, Exchange, AD & Outlook, Autopilot -Intune, SCCM/SOE, TCP/IP networking, and related network services, hardware configuration, desktops, laptops, printers & mobile devices, Windows, Linux, Hyper V, Wi-Fi-enabled devices, KQL, SQL scripting, Backup systems and software, ServiceNow, Nagios.
- Will have excellent communication, customer service, problem resolution and decision making skills along with a desire to learn new technology and advance in a high-tech, consulting firm. Business acumen and the ability to understand financial implications of their role, for the client and for LAB3.

What's in it for you?
- Become part of Australasia's largest Azure engineering practice that focusses on cutting-edge tech and innovation #thinkahead
- Be part of a company that is leading the way in specialised areas and partnering on high profile client projects #winwithus
- Work with a 13 time Gold, 7 time Microsoft Advanced Specialisation & 5 time Microsoft Solutions Partner. You only get to this level with the industry's leading tech professionals - we are proud to have some of the best. #teamup
- Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
- Be part of a supportive working environment that values inclusion, flexibility, diversity and differences.. #betrue
- We work flexibly and recognise the importance of your overall wellbeing Flexible, hybrid or remote work environment #Flexit
- Ultimately we will help you to fear less, achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge? #fearlessachievemore
- Ranked in the LinkedIn Top Start up list for 3 years in a row
- 2020 (#3), 2021 (#17)and 2022 (#11)
- Certified Great Place to Work

LI-GS1

  • Product Analyst

    3 days ago

    Melbourne, Australia Planday Full time

    At Planday, our vision is to power the global workforce marketplace by connecting people to relevant and meaningful work, and to help businesses build an engaged, high performing and flexible workforce through our shift-scheduling platform. We’re all about meaningful work for customers, users and employees. We're growing fast and looking for a new...

  • Modern Workplace Specialist

    1 week ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, our purpose will empower you to reach your true potential. We are Australia’s largest superannuation fund, here to help members achieve their best possible retirement outcome. We create meaningful value for members and our communities through our diverse workforce of high performing, motivated employees, based across Australia. -...

  • Azure Modern Workplace Consultant

    7 days ago

    Melbourne, Australia Arinco Full time

    A booming consultancy, Microsoft Preferred Partner across Australia - Be part of a close-knit, fun team of passionate Azure consultants - We are Arinco. Our people are our finest asset - read on for more > **Welcome to Arinco** Arinco are innovators in cloud technology, a Microsoft preferred Gold partner and only 1 of 2 verified GitHub partners in APAC....

  • Microsoft Modern Workplace Consultant

    5 days ago

    Melbourne, Victoria, Australia Arinco Full time $129,250 - $172,000 per year

    Arinco is a leading Australian and New Zealand technology consulting business specialising in digital transformation for enterprise and SMB's. We live and breath the Microsoft ecosystem and we proudly deliver market leading solutions to our to customers in partnership with them. Last year we were announced as their 2024 Australian Partner of the Year and...

  • Test Analyst

    5 days ago

    Melbourne, Victoria, Australia Talenza Full time $100,000 - $110,000 per year

    Location: Melbourne (Hybrid)Salary: $100,000-$110,000 + SuperDuration: 12-Month Fixed Term ContractStart: ASAPThe OpportunityTalenza has partnered with a leading organisation in the essential services sector to find an experienced Test Analyst. Working on one of the organisation's core billing platforms, this role is crucial to ensuring smooth delivery of...

  • Aps4 Junior Service Analyst

    2 weeks ago

    Melbourne, Australia Department of Employment and Workplace Relations Full time

    APS 4 - Melbourne, VIC; Bendigo, VIC; Canberra, ACT; Sydney, NSW - $82,039 - $87,737 **About the Department of Employment and Workplace Relations** We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a...

  • Research Officer and Labour Market Analyst

    1 day ago

    Melbourne, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Adelaide SA, Canberra ACT, Melbourne VIC - $83,908 - $89,706 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** The...

  • Finance Analyst

    1 day ago

    Melbourne, Australia Equity Trustees Full time

    Reporting to the GM FP&A, the Finance Analyst - FP&A plays a key role in providing strategic financial analysis and reporting to the Executive Leadership Team, Board, and Investors. You will be responsible for financial modelling, business performance reporting, and preparing insights that inform decision-making at the highest levels. **Key...

  • IT Asset Logistics Analyst

    7 days ago

    Melbourne, Victoria, Australia Peoplebank Full time $60,000 - $90,000 per year

    Job opportunity -IT Asset Logistics AnalystJoin one of Australia's leading banks and play a key role in managing the technology assets that support thousands of employees nationwide. We're seeking an IT Asset Logistics Analyst to support the efficient movement, storage, and tracking of workplace technology across the organisation.About the Role As an IT...

  • Reporting Analyst

    7 days ago

    Melbourne, Australia Frazer Tremble Executive Full time

    Reporting Analyst Position - Working with PowerBI, Power Query, Tableau and Azure - Experience in a similar sector such as FMCG, Retail or Logistics is required Build and maintain reports for an international manufacturing company while enhancing the impact and integrity of reporting across the APAC region. Work with a range of modern reporting tools such...