Night Manager

**Job Number** 23072517

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed for experience seekers, built over the water on Sydney Harbour. Fuelled by our love of the hyperlocal, Pier One is home to 189 designer rooms and suites, Sydney’s leading event venues, awarded restaurant The Gantry, and vibrant pier with waterside bar and dining offerings.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group.
- Discounts on food & beverage, including our hatted restaurant The Gantry.
- Wellbeing & mindfulness programs to ensure you stay healthy in and out of work.
- Complimentary staff meals while on shift.

**Your Opportunity**
- The Night Manager is responsible for the overall running of the hotel on a day to day basis, ensuring all tasks and duties are carried out in accordance to Marriott policy and procedures.
- This role is to ensure the guest service is of the highest standard, displaying at all times a professional, competent attitude and commitment to exceeding guest expectations.
- Process all payments in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g. blind drops)
- Be vigilant and be alert in making sure security measure in the hotel is maintained at all times.
- Check and pass on all guest mail, messages and parcels promptly.
- To liaise closely with Housekeeping on information relating to rooms and lost property.
- Ensure security procedures are maintained according to policy.
- Providing services that are above and beyond following Brand Standards for customer satisfaction and retention.
- Exhibit and deliver Mind Blowing Service.
- Interact positively with hotel guests as well as members of the public, being sure to offer them a professional and proactive service at all times.
- Handling guest complaints with patience and in the most professional manner, Refer to Senior Management if required.
- Liaises with Reservation & Sales team regarding any changes in arrivals, departures, groups and VIP’s.
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Has a thorough knowledge of hotel services and facilities and perform site inspections when and as required.

**What we ask of you**
- 2 years experience in a Managerial role within a hotel.
- An up to date RSA.
- Displays high grooming standards.
- A genuinely warm & welcoming demeanor.
- Energising motivation - it’s infectious - no job is too big or too small
- A passion and a burning desire to be the best in the industry.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.