Student Success Assistant

About The Team
- The Student Success Assistant supports the broader Student Success Team in enhancing student transition, progression, and achievement across the lifecycle for both domestic and international students. The role also contributes to university-wide initiatives that improve graduation outcomes for undergraduate and postgraduate coursework students, whether studying onshore or online.
- Your New Role
- This casual, entry-level role provides frontline support to current students, offering course information, guidance on university processes, and referrals to support services. Under the guidance of a Student Success Advisor, the assistant delivers pastoral care and conducts outreach to individuals and cohorts needing extra support to succeed in their studies.
- Your key responsibilities will include -
- Provide in-person, phone, and online advice on course planning, enrolment, university processes, support services, visa compliance (for international students) and strategies for academic success
- Under guidance from a Student Success Advisor, offer pastoral care and conduct outreach to at-risk students, including large-scale campaigns during key academic periods
- Triage student queries, escalate complex cases, maintain course materials, log interactions, and support initiatives that enhance student success and experience
- Please refer to the- Position Description

for further details.
- What We Offer You
- This Casual position attracts a remuneration of $45.95 - 50.36 per hour inclusive of 25% casual loading plus 12% employer superannuation contributions.
- You’ll join a dynamic and talented team where diversity and innovation thrive. Our Silver-tier status in the Australian Workplace Equality Index (AWEI), awarded in 2025, reflects our commitment to LGBTIQA+ inclusion, equity, and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030.
- As well as the flexibility to maintain a work life balance, our staff enjoy a vibrant, natural campus with world-class facilities, along with a variety of benefits, including:

- Periodic salary increases between 1 July 2025 to 1 July 2026 totalling an 6% increase
- Flexible work arrangements
- Cultural Load and allowance - providing up to $8,944 per year to First Nations employees who are contributing cultural knowledge and perspectives beyond the scope of their role
- Indigenous Language Allowance
- Salary packaging options - such as purchasing leave, gym membership, car parking permit
- Employee Assistance Program
- On-campus services and facilities, such as a Childcare Centre, Gym, Vet Hospital, and Chiropractic Clinic
- For further information, check out our- benefits and services page


- Join us-
- A cover letter including a statement addressing the selection criteria (with reference to the Position Description)
- Your most recent resume (CV)
- What you’ll bring to the role:

- Minimum 6 months in customer-focused role, with a strong ability to understand and meet client needs
- Successful completion of first-year undergraduate studies at Murdoch University or a completed undergraduate degree from another institution
- Effective interpersonal and communication skills, with the ability to work independently and collaboratively
- Strong organisational skills, ability to prioritise tasks, meet deadlines, and maintain accuracy
- Proficient in word processing, spreadsheet and database software-
- Please note visa sponsorship is not available for this position. Applicants are expected to have current and valid work rights in Australia.- Contact Us
- For enquiries about the opportunity on offer please reach out to Sarah Chapman. Student Success Team leaderand quote JR104453 as the reference.
- Applications Close on Monday 1 December 2025 (11:59pm AWST)
- The University reserves the right to withdraw this advertisement at any time.