House Manager

1 week ago

Hahndorf, Australia Manhattan Group Full time

**House Manager**

**Location: Mornington Peninsula**

**Salary: $85,000**

We are searching for a dedicated hospitality professional with a passion for creating memorable guest experiences to oversee the room operations of a unique and boutique-style property on the stunning Mornington Peninsula.

**Key Responsibilities**:
Supervise daily room operations to ensure exceptional service and cleanliness standards are maintained.

Lead and mentor a team of housekeeping and guest service staff, providing training and support to enhance their performance.

Manage guest services, including check-in/check-out processes, reservations, and inquiries, ensuring a seamless experience for all guests.

Develop and implement standard operating procedures for room operations and guest services to ensure consistency and quality.

Collaborate with other departments, such as maintenance and F&B, to coordinate guest needs and address any concerns promptly.

Monitor and manage budgets related to room operations, including staff scheduling and inventory control.

Handle guest feedback and resolve any issues efficiently, ensuring a positive and memorable stay.

Maintain a high level of cleanliness and presentation in all guest areas, adhering to health and safety regulations.

**Qualifications**:
Proven experience in hotel management or a similar role within the hospitality industry.

Strong leadership skills with the ability to inspire and motivate a team.

Excellent communication and interpersonal skills, with a focus on guest satisfaction.

A keen eye for detail and a passion for maintaining high standards.

Knowledge of hotel management software and systems.

**If you are ready to take the next step in your career and be part of a vibrant and dynamic team, we would love to hear from you**

Application Question(s):

- Do you have experiences in the Front Office, Housekeeping, Guest Services or wider rooms division?
- Are you open to working in the Mornington Peninsula?

Work Location: In person

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