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Foh Supervisor

3 weeks ago

Coolum Beach, Australia Coolum Beach Surf Club Full time

Coolum Surf Club is looking for a Casual FOH supervisor to join our dynamic, hardworking and fun Restaurant and Bar team.

We are an award winning club over looking the beautiful Coolum Beach that prides themselves on exceptional service.

We are looking for someone who is available split shifts, weekends and public holidays to join our supervisor team in our Restaurant and Bar.

Responsibilities include:

- Ensure product quality, restaurant and bar cleanliness, service quality
- Ensure assigned tasks are completed by fellow employees
- Proactively assist fellow staff members when necessary
- Help ensure consistency in service and product
- Ensure team provides fast, friendly, and accurate service
- Ensure customer satisfaction and interact with customers while performing duties
- Assist in training new employees
- Resolve customer complaints
- Staff management on shift
- Delegate tasks to FOH team
- Assist in Function enquiries and delivery

**Requirements**:

- Ability to listen and communicate effectively;
- Excellent customer service skills;
- Strong time management skills;
- Previous experience in a management role an advantage;
- Problem solver;
- Previous experience in a fast-service role;
- Ability to work split shifts and weekends;
- Ability to cross-communicate with front and back of the house;
- RSA and RSG (or ability to get one)
- Gaming experience preferred

**Job Type**: Casual

Pay: $32.00 - $35.00 per hour

Expected hours: 25 - 38 per week

**Benefits**:

- Employee discount

Schedule:

- Evening shift
- Public holidays
- Shift work
- Weekend availability

Supplementary Pay:

- Penalty rates

Ability to commute/relocate:

- COOLUM BEACH, QLD 4573: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Hospitality Management: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 02/06/2025