Service Centre

4 days ago

Hobart, Australia HAYS Full time

Help Desk contract job in Hobart CBD.

**Your new company**

**Your new role**

As a help desk support officer, you will be part of a dynamic and collaborative team that delivers high-quality IT services and solutions to our staff and stakeholders across the state. You will be responsible for:

- Logging, tracking, and resolving IT incidents and service requests using our IT service management system
- Escalating complex or urgent issues to senior IT staff or external vendors as required

**What you'll need to succeed**
- At least two years of experience in a similar IT support role, preferably in a government or large organisation setting
- Demonstrated knowledge and skills in troubleshooting and resolving IT issues in a timely and professional manner
- A customer-focused and proactive attitude, with the ability to work independently and as part of a team
- A high level of attention to detail and accuracy, with the ability to prioritise and multitask

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2828945

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