Admissions Coordinator Runaway Bay

**R**eady for a new career adventure?**

Join Bupa Aged Care and be at the heart of it in Runaway Bay. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you are absolutely supported to do just that.

Bupa Aged Care Runaway Bay is a modern residential aged care home surrounded by beautiful nature reserves and parklands, close to the Gold Coast beaches and just an hour from Brisbane’s CBD. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

To learn more about our beautiful care home visit:Bupa Runaway Bay | Aged Care Gold Coast

**Benefits of Bupa**
- Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
- VIVA - our employee wellbeing program - live healthier and happier - see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

**About the Role**
As an Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the "enquiries to arrivals" process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home.

**_ N_**_o sponsorship available._**

**Duties**
- Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
- Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
- You be responsible for manning the main reception desk and other tasks as directed by the General Manager

**Skills and Experience**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar role
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills
- The ability to solve problems independently
- Excellent communication and interpersonal skills
- An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

**How to Apply**
- _ Eligibility criteria and conditions apply_