Principal UX/UI Designer

Role type: Temporary full-time opportunity until Jun 2026 (potential to extension)

DCS Clerk Garde 11/12 (Salary ranges from $145,378- $168,130 base plus super)

Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)

We celebrate diversity and embrace flexible work arrangements such as remote working.

Location: Sydney (flexible working arrangements within NSW)

An exciting opportunity has arisen for an experienced Principal Product Designer to join the Government Technology Platforms team within Digital NSW.

**About the role**

You will join a supportive team where you can collaborate freely and learn from each other and use your skills to create better experiences for more than 8 million people in NSW.

**Key Responsibilities Include**:

- Drive a customer-centric approach by leading end-to-end product design initiatives through discovery, framing, iterative development, and delivery.
- Establish relationships with a range of stakeholders across government and partner with them to develop business requirements as well as create innovative solutions that align customer expectations with product capability.
- Work with managers to set strategic direction, drive customer-lead prioritisation and shape roadmaps to ensure initiatives are delivered on time.
- Maintain knowledge and promote awareness to other designers of relevant industry trends, challenges, opportunities, and practices, to recommend and deliver innovative solutions that optimise Government products and services.
- Lead contributions to enhance and mature design and research practices.
- Coach and mentor other designers to increase design capability in product teams and enable designers to reach their full potential.
- Balance competing and complex demands to ensure product strategy and vision is achieved, while delivering the right designs.
- Staying up to date on the current and best UI and visual design practices and trends
- Developing product design artefacts including customer journey maps, services design blueprints and solution prototypes
- Defining future state vision and value proposition for product design, using customer centric design thinking and related design and innovation methodologies
- Leadership and mentoring of Junior designers, as well as taking ownership of Projects.

**Essential Requirements**:

- **Experience in UI, visual design and UX and delivery of complex product solutions for customer service delivery environments
- A portfolio of design work that is clear and professional.
- Extensive experience with data visualisation, branding, visual identity, and testing designs with users
- Extensive experience with using google analytics, hotjar, and other success metrics.
- Demonstrated experience with visual design e.g., icons design and creation.
- Demonstrated experience ensuring products follow WCAG accessibility guidelines.
- Experience designing Native apps as well as React apps.
- Experience designing with Google Maps as a solution.
- Experience liaising with Vendor Risk team and privacy teams on UX tools.
- Experience coaching and mentoring less experienced designers.
- Excellent interpersonal and communication skills
- Demonstrated experience with SNSW GEL and NSW Digital Design System
- Demonstrated experience using Figma, Miro, and confluence.
- Understanding of CSS as well as Monorepo build systems.

Salary Grade 11/12, with the base salary for this role starting at $145378 base plus superannuation

Click Here to access the Role Description.

**Closing Date: 09:59 am, 20 June 2025**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process