Catering Assistant

**About Us**:
At ACH Group, we believe that growing older is a journey, not a destination. It's about turning a new page in life. We listen to what matters to people, helping them navigate the opportunities available to build a life they love. We are passionate about supporting people in choosing where and how they want to live.
Older people should feel valued, respected, and connected to their communities, and we are here to make that happen.
We celebrate diversity and welcome everyone as an individual.
**The Role**:
We are seeking a dedicated Catering Assistant to join our team, where you’ll play an important part in providing high-quality meals for our residents. You will be responsible for food preparation, kitchen cleanliness, and maintaining the highest standards of hygiene and food safety. This role also involves working collaboratively with our broader team to ensure excellent service delivery.
**Key Responsibilities**:
**Customer Experience**:

- Deliver a 10/10 customer service and drive customer-centred experiences.
- Help increase positive recommendations of our services by residents.

**Food Preparation and Distribution**:

- Follow strict HACCP and food safety standards to prepare meals for residents.
- Liaise with Registered Nurses (RN) and Hotel Services Coordination regarding daily operations and menus.
- Maintain cleanliness and hygiene in the kitchen and equipment.

**Documentation**:

- Ensure all Food Safety/HACCP requirements and WH&S audit records are kept up to date.
- Document any incidents, services provided, or accidents as required.

**Continuous Improvement**:

- Support the Hotel Services Manager with quality assurance and identifying opportunities for innovation.

**Team Collaboration**:

- Work with peers to ensure fair workload distribution and service consistency.
- Participate actively in team meetings and other team-building activities.

**Service Delivery**:

- Respond to enquiries promptly and efficiently.
- Support accurate processing of pays and improve customer service delivery methods.

**Training and Development**:

- Participate in ongoing training and skill development.
- Engage in toolbox meetings and contribute to the continuous improvement process.

**Selection Criteria**:
**Essential**:

- A National Criminal History Record Check (within the last 12 months).
- Up-to-date vaccinations as per Australian Government directions (Influenza, COVID-19).
- Ability to work effectively within a team in a kitchen setting.
- Knowledge of safe food handling, HACCP standards, and FSANZ Food standard codes.
- Excellent communication and interpersonal skills.
- A positive approach to ageing and working with residents.

**Desirable**:

- Significant experience in a kitchen setting, particularly within aged care.
- Certificate III in Food Preparation (or equivalent).

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Flexible working wherever possible
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
**How to Apply**: Press ‘Apply’ now