Csr / Admin

**Hourly Rate + OT, loadings and allowances (where applicable)**:

- **Discounted food, travel, movie tickets, entertainment, gym memberships + more**:

- **Employee Education Assistance to further develop your career**

There are **regular** customer service roles, and there are **customer service** roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is **anything but regular**.

Our team are given the tools, insight, and autonomy to do their jobs and help our **customers build successful businesses**.

We **tailor our approach to meet the local market needs** and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.

Opportunities with us are for the taking

**The Role**

The purpose of this role is liaising with customers and processing customer orders whilst also demonstrating your great PC skills, \;phone manner and organisational capabilities.

**Key Responsibilities**
- Perform various administrative tasks as outlined by job description, including filing/photocopying and banking
- Process customer orders, enquires and following up on any issues
- Maintain customer relationships
- Communicate with various departments to ensure that a high level of customer service and record accuracy is maintained
- Ensure all customer details are updated when necessary
- Data entry

**Key Competencies, Skills and Qualifications**
- Excellent communication and organisational skills
- Excellent interpersonal skills
- Customer service focus with an excellent phone manner
- Willingness to take on new tasks and be multi-skilled in various roles within the office
- Great computer skills (including Word, Excel)
- Good product knowledge
- Capable of working under pressure in a team environment
- Show initiative and a positive attitude
- Previous Telesales experience preferably in the food service industry
- Minimum 1 year administration experience required
- Proven ability to work unsupervised

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer