Sales and Service Consultant, Part Time

**Location**: Townsville, North Queensland, Australia

**Part time hours**, Monday and Wednesday

**6 hours per day**, paid hourly rate plus superannuation

**Role Purpose**

To service members, clients and associates with products and services, and assist with insurance projects within their respective state.

**Internal relationships**:

- General Manager - Partners
- General Manager - Health and Growth Market Products
- National Sales Manager - Health Insurance
- National Account Manager - Health Insurance
- National Client Service Manager - Health Insurance
- Client Service Managers - Health Insurance
- Health Insurance Client Services Representatives
- Health Insurance Operational team
- SWS & PAGE Team

**External relationships**:

- Members
- Clients - Education Providers
- Clients - Agents
- Direct Billing Providers
- Student Associations & Organizations

**Role responsibilities include**:
**Customer service**
- Maintain customer service locations with appropriate and current collateral which includes but not limited to claims forms, envelopes, brochures, promotions.
- Materials and information are to be visible and accessible to students
- Assist students with specific claims and extending to customer location assistance
- Ensure high level of distribution of cards to students.

**Customer focus**:

- Ensure customer contact and accessibility to Allianz Worldwide Partners taking into account peak periods.
- Train and brief Clients re: products as appropriate
- Assist with Clients queries
- Regular contact with Client staff including finance, administration, student support, marketing, health staff
- Liaise with direct billing medical providers and monitor supplies of collateral, posters, and other Allianz Worldwide Partners information
- Monitor and report feedback and complaints from clients, members, or associates
- Report any issues raised by direct billing medical providers
- Ensure direct billing providers are aware of the nearest customer service locations and access times

**Fostering relationships**
- Coordinating orientation activities, promoting attendance at orientations and post-orientations follow up
- Assist with activities and task associated with obligations of preferred provider agreements

**Sales**
- Liaise with student bodies or associates to integrate product and improve the relationship and coordination of any international student problem or concern
- Assist with research into appropriate local channels for product sales
- Co-ordinate activities to distribute information regarding product
- Assist with product sale presentations

**Product knowledge**
- Develop and maintain expert knowledge in all Allianz Worldwide Partners Health Insurance product and services

**Data Entry**
- Ensure accurate information is provided to internal and external stakeholders to enable a clear direction for satisfied customers who want to continue to deal with us.

**Reporting**
- Ensure weekly and monthly reports of on campus activities and CSR logs are completed accurately and submitted by the due date.

**Professional Approach**
- Ensure clear communication with clients and students following clear product definition and service provision
- Smart appearance must be maintained at all times and where uniforms are available these must be worn

**Market Insight**
- Monitor and report on competitor activities at client locations

**Leadership Skills**
- Ability to work autonomously and be self-motivated
- Ability to share ideas and contribute to team discussions

**Problem solving & decision-making skills**
- Ability to interrogate a problem and develop processes to satisfy customer needs within the parameters of the product
- Flexibility to manage calls remotely and online enquiries from home during COVID lockdown periods

**Communication Skills**
- Ability to communication, and build effective relationships at all operations levels of the business
- Other languages would be highly regarded

**Professional Skills**
- High level of professionalism, maturity and candor in daily work ethic
- Confident in approach

“Diversity and inclusion are strongly supported at Allianz Partners. People of all nationalities, gender identities and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples are strongly encouraged to apply.”

30804 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Partners | Part-Time | Permanent


**Job Level**:
Entry Level

**Location**:

- Brisbane, QLD, AU, 4000**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Partners

**Employing Entity**:
AWP Australia Pty Ltd

**Job Type**:
Part-Time

**Remote Job**:
100% on-site

**Employment Type**:
Permanent

**ID**:
30804